Technical Product Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Product Manager within the Identity and Security team, you will play a critical role in defining improvements to the core security infrastructure of Docusign. You will think about both protecting our services and our customers’ data from any form of abuse, and about how to provide our customers with the right set of tools to let them meet their compliance, regulatory and security requirements.

 

Docusign strives to provide the highest standards in security. In this role, you will be responsible for identifying how the various levels of protection we have in place need to evolve to support Docusign’s venture in the Intelligent Agreement Management space. You will work closely with our engineering teams to build the platform supporting those needs and drive adoption of that platform across the organization, with our support and consulting organizations to push best practices implementation by customers, and with our security team to help manage any security concerns.

 

If you are passionate about leveraging technology to create a safe environment for customers to conduct business, and enjoy collaborating with diverse teams and partners, this role is tailor-made for you. Join us in our mission to maintain trust and integrity in digital transactions at Docusign.

 

This position is an individual contributor role reporting to the Principal Technical Product Manager, Identity & Security Platform.

 

Responsibility

• Deliver clear specifications for product enhancements, based on analysis of usage data, customer feedback and industry trends

• Partner with Engineering, Product Experience, Data Science, GTM teams on execution and release of product enhancements that maintain and enhance customers’ trust in Docusign and hold the quality bar high as part of product delivery

• Innovate in the data protection space to deliver increased value as part of Docusign’s Intelligent Agreement Management strategy

• Communicate product updates, roadmaps, and impact analyses to leadership and key stakeholders

• Create a collaborative culture around you

• Drive critical data governance and privacy initiatives, including the implementation of a GDPR-compliant framework and the development of a robust strategy for international data transfers and residency

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree in Computer Science, Engineering, or related field

• 5+ years of proven experience as a Technical Product Manager or similar role, with a focus on data protection, compliance, or security

• Experience with communicating with partners at all levels

• Experience with analyzing and problem-solving, with a data-driven approach to decision-making

Preferred

• Technical expertise in implementing efficient, large-scale data purging and data destruction strategies in complex database environments (SQL/NoSQL), ensuring data integrity and minimal performance impact

• Experience architecting or implementing technical solutions for large-scale, cross-border data transfers and data residency initiatives

• Master’s degree in Computer Science, Engineering or related field

• Experience working in an Agile development environment

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skil