SAP CRM Functional Lead - REMOTE

Req ID: 262701 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP CRM Functional Lead - REMOTE to join our team in Remote, Texas (US-TX), United States (US).

This is an onshore customer facing SAP Functional Lead role for an AMS engagement. This position provides professional level support in the SAP Customer Relationship Management (CRM), customer delivery and satisfaction, Offshore coordination and leadership for application support and innovation.

 

Day to Day Responsibilities Include:

• Ability to configure in the Enterprise Central Component (ECC) and Business Intelligence (BI) modules

• Ability to perform analysis by researching within the SAP applications and ABAP code

• Consulting skills with an ability to analyze the Department’s business requirements, needs, objectives, and map them to best practices as embodied in SAP CRM and SAP ECC

• Ability to translate business requirements into specific process improvements along with any/all measurable benefits

• Ability to conduct gap analysis and strategic blueprint development

• Ability to analyze business problems from both a qualitative and quantitative perspective

• Ability to troubleshoot problems within the application and do root cause analysis to implement fixes

• Ability to analyze software application performance and to provide recommendation for improvement

• Ability to review SAP software upgrades and related documentation and provide impact analysis for the implemented processes

• Ability to support implementation of OSS notes

• Ability to provide ad-hoc requests for data

• Knowledge of data resource management principles and techniques including data administration, data modeling, entity-relationship modeling, data definition, and data dictionaries

• Knowledge of data oriented business rule administration

• Knowledge of methods of data collection and analysis

• Experience with SAP Middleware with regards of data flow from on SAP component to another

• Ability to understand and perform development testing on related tasks associated with data migration and cleansing

• Ability to identify and resolve data flow and content issues

• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to improvement of operational and management practices

• Ability to organize data into logical formats

• Ability to generate briefing papers, issue papers, other management reports, and presentations (i.e., Power-Point), when required

• Knowledge, understanding, and experience with data integrity, data base construction, data management and data analysis and data cleansing principles and practices

• “Subject matter” knowledge of communications planning and execution

• Knowledge of Microsoft Word, Excel, Access, PowerPoint

• Ability to conduct fact finding research

• Ability to assist CAMS technical team in the development of RFC function modules & converting them into web services, which are the building blocks for CAMS E-Services project

• Ability to plan, organize, document, lead and facilitate meetings and follow-up activities, and

• Ability to plan, organize and coordinate work assignments.

 

Minimum Requirments:

• Five (5) years of Functional experience in SAP CRM 

 

Preferred Skills:

• Knowledge of ERP applications or object oriented analysis and design

• Experience in application support for large/complex ERP systems

• Knowledge of the basic CRM architecture
• Experience configuring in the CRM module
• Experience in requirements development and system design
Desired Experience and Knowledge:

• Knowledgeable in the functional and/or business process areas of SAP
• Experience with CAMS
• Experience with HP ALM

 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $71,300 - $158,300 This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

 

NOTE - Preference given to candidates in EST and CST Time Zones. 

 

INDHCLSMC

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.