Administrative Program Coordinator II – Caring for Caregivers

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Administrative Program Coordinator II – Caring for Caregivers

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Caring for Caregivers-Caregiver Office

                      

Job Code

T24036

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

J

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

At Cleveland Clinic, everyone is a caregiver, including our essential administrative and non-clinical staff. All your efforts are crucial in helping us continue providing the exceptional care our patients and communities have come to expect. The Administrative Program Coordinator II serves as a liaison and operational resource within the Caring for Caregivers (Caregiver Support Team). This role supports caregiver-facing programs by coordinating initiatives, guiding individuals through support services, and improving operational processes. The position blends administrative coordination with high-touch, empathetic caregiver support.

A caregiver in this position works a hybrid schedule from 8:00 a.m. – 5:00 p.m. Monday – Friday. Must work on-site one day per week.

A caregiver who excels in this role will: 

• Coordinate caregiver support initiatives and programs (non-clinical).
• Act as a caregiver navigator, guiding individuals through services, internal job
• applications, and support resources.
• Provide empathetic, high-touch support to caregivers, including those impacted by job
• displacement.
• Manage orientation and records management activities.
• Develop and maintain interdepartmental education programs.
• Schedule, coordinate, and facilitate meetings; document outcomes.
• Track project milestones, deadlines, and communicate status updates.
• Research and prepare presentations and reports.
• Assist leadership with large/complex projects; independently lead smaller projects.
• Handle administrative tasks (supplies, invoices, communications platforms).
• Maintain strict confidentiality with sensitive information.
• Collaborate cross-functionally (HR, recruiters, service center, etc.).
• Manage a caseload (~30–50 caregivers, potentially higher).
• Lead orientation and record management activities and ensure standards are maintained. 

Minimum qualifications for the ideal future caregiver include: 

• Associate’s Degree and three years of administrative or project management experience OR High School Diploma/GED and five years of experience OR Bachelor’s Degree and one year of experience 
• Strong computer skills and experience with software applications 
• May require a license based on department/institute needs 
• Communication and interpersonal skills
• Organizational and multitasking ability
• Computer proficiency (Microsoft Office and general systems)
• Ability to work independently with minimal supervision
• Experience handling confidential/sensitive information

  Preferred qualifications for the ideal future caregiver include: 

• Bachelor’s degree (Business, Healthcare Administration, or related field)
• Healthcare or related industry experience
• Coaching or guidance-based experience (e.g., mentoring, advising, support roles)
• Customer service/service recovery experience
• Experience developing programs (healthcare, education, or financial)
• Beginner Spanish language skills
• Background in education, human services, or similar people-centered roles

Physical Requirements:

• High degree dexterity to operate office equipment.
• May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.