Sr. Manager, Digital Merchandising

<div class="content-intro"><p style="line-height: 1.3;"><span style="font-family: geist, arial, sans-serif; font-size: 12pt;"><strong>Company Summary</strong></span></p> <p style="line-height: 1.3;"><span style="font-family: geist, arial, sans-serif; font-size: 12pt;">Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!</span></p></div><p><strong>About the Role&nbsp;</strong></p> <p>Zoro is redefining digital merchandising by transforming how customers discover, evaluate, and purchase products. Our goal isn’t just to offer breadth—it’s to create intuitive, confidence-building experiences that drive long-term loyalty.</p> <p>As the Senior Manager of Category Experience Strategy, you will lead a team responsible for defining how product categories are structured, navigated, and experienced across the site. You’ll establish the strategic frameworks and playbooks that translate customer behavior and product complexity into scalable, high-performing category experiences.</p> <p>This is a builder role. You will shape the function, develop your team, and create the standards that drive consistent, high-quality execution across categories.</p> <p><strong>What You’ll Do&nbsp;</strong></p> <ul> <li>Lead, coach, and develop a team of category experience managers, building strong strategic and execution capabilities</li> <li>Define the strategic approach to category experience across the site, including category structure, navigation, and merchandising principles</li> <li>Establish scalable frameworks and playbooks for onsite category optimization, including:</li> <ul> <li>Web taxonomy design and hierarchy</li> <li>Attribute strategy and facet design</li> <li>Product grouping and assortment presentation</li> <li>Product relationships and compatibility logic</li> <li>Content strategy to support product discovery and decision-making</li> </ul> <li>Identify patterns and opportunities across categories and translate them into scalable strategies and standards&nbsp;&nbsp;&nbsp;</li> <li>Set team priorities and ensure focus on the highest-impact opportunities for customer experience and business performance</li> <li>Partner closely with Digital Merchandising Global Experience Strategy to align category-level approaches with sitewide systems and influence global defa