Telecommunications Manager - Benson Tower

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job assumes responsibility for strategic planning, oversight and technical coordination of voice telecommunications for OHS and affiliates. Establishes departmental objectives, policy and procedures with emphasis on service quality and reliability, directs daily operations of the voice telecommunications staff and coordinates departmental functions with other managers within Information Services, provides operational analysis and optimizes performance of voice communications services to effectively support the patient care and business operations of the organization and provides analysis and hardware solutions for all Facilities Development projects to ensure effective integration of new and renovated facilities into the telecommunications infrastructure. Participates in equipment life-cycle planning and the capital acquisition process and reviews and integrates technology developments which will enhance the telecommunication/unified communications infrastructure.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.
 

Education 

Required - High School diploma or equivalent

Preferred - Bachelor’s degree in Voice Communications, Information Technology or related field

Work Experience

Required - 10 years experience in the voice communications field  OR 5 years experience in voice communications with a Bachelor’s degree

Knowledge Skills and Abilities (KSAs)

• Extensive knowledge and experience with VoIP and TDM voice communication technologies
• General knowledge of the public PSTN network.
• Extensive experience with call center deployment/daily management and ACD functionality.
• Excellent personnel and project management skills 
• Knowledge of contract procedures and effective negotiating skills.
• Broad technical level of understanding in order to oversee and/or design and implement voice network and system hardware.
• Ability to manage transaction relationships between internal and external project resources.
• Technical understanding of all systems hardware and architecture / software interactions.
• Knowledge of tracking process, troubleshooting systemic program deficiencies and implement mitigations.  
• Excellent interpersonal and Service Excellence skills.
• Must have computer skills and dexterity required for dat.a entry and retrieval of patient information. skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Job Duties

• Ensures quality of care & patient satisfaction.
• Develops personnel and workforce to ensure adequate staffing.
• Participates in research, education & training activities.
• Maintains operational profitability.
• Promotes growth.
• Ensures physical & technology infrastructure meets functional needs.
• Works toward Strategy and Mission through Innovation.
• Other related duties as required. 

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation