Senior Operations Analyst, Baseball Data Platform

Our Baseball Data Platform team is looking for a Senior Operations Analyst. The vision of the Baseball Data Platform team is to capture the story of baseball through its data. As a Senior Operations Analyst at MLB, you will fulfill that vision by supporting our customers, tracking and improving data quality, and leveraging data to deliver insights using play-by-play and Statcast tracking data. You will partner closely with world-class software engineers, data scientists, and subject matter experts with the sports’ richest and most robust data at your fingertips.

The Senior Operations Analyst, Baseball Data Platform will play a pivotal role in ensuring the accuracy, consistency, and reliability of data across various systems and processes. This role involves collaborating with cross-functional teams to implement and maintain data quality initiatives, as well as providing ongoing support to address data-related issues. The successful candidate will leverage previous experience in sports analytics to enhance the use and reliability of data in decisions across baseball while being open-minded about new data and technology. The candidate should be comfortable working in a fast-paced environment and comfortable balancing communications with multiple internal and external stakeholders. 

Responsibilities

• Flexibility for weekly support shifts during business hours, nights, and/or weekends to support MLB Club questions/needs and internal baseball technology incident response, including weekly night shifts until the end of MLB games each night (often 2am ET/11pm PT) during the season.
• Triage complex, multi-faceted issues to identify root causes and mitigation steps
• Work proactively with stakeholders and teammates to identify preventative measures to limit issue impact and recurrence
• Analyze current operational processes and design streamlined, data-driven workflows to reduce manual effort and human error
• Act as a Subject Matter Expert (SME) on the Baseball Data Platform team, possessing the practical, end-to-end knowledge necessary to support most operational dependencies relied upon by both internal staff and external partners.
• Pursue and prioritize potential data quality issues and support incidents both proactively and responsively
• Achieve comprehensive expertise in Baseball Data Platform tools. This includes knowing the who/what/why/how of users of our data.
• Respond directly to inquiries from MLB clubs, broadcasters, and MLB leadership while training others to do so effectively
• Proactively monitor Major League, Minor League games, dashboards, and internal channels for reported data and technology issues while identifying potential gaps in visibility
• Collaborate with external data partners and internal teams within the technology group to identify and detect data quality and incident response trends and present findings to MLB leadership and Club/Vendor personnel
• Collaborate with developers and data engineers to gather requirements for and rigorously test new operational tools (e.g., custom dashboards, mobile scouting applications) before their wider deployment
• Maintain day-to-day relationships with baseball data partners and coordinate execution of legal agreements, data permissions, and ad hoc requests.

 Qualifications & Skills

5+ years of experience with data related to baseball, and/or in technical support/operations roles

• A track record of the ability to problem solve complex issues, with outstanding critical thinking skills, from initial identification through implementation of preventative measures
• Proven experience communicating professionally in a customer support role with technical and non-technical users
• Flexibility to work scheduled night, weekend, and holiday support shifts, especially during baseball season
• Extremely organized and ability to balance multiple priorities at once in a fast-paced environment
• An understanding of how MLB Clubs and partners use baseball data in daily operations or related experience is preferred
• Proactive communicator with internal and external stakeholders with the goal of anticipating what the stakeholders need.
• Highly collaborative in nature and team-oriented
• Self-motivated, with high standards and a drive towards continuous improvement
• Familiarity with any of the following is preferred, but not required: baseball tracking systems, APIs, contracts, SQL, Python, R
• Ability and desire to travel up to 15% for baseball events and team meetings
• A love of baseball!

Salary Range: $120,000 - $140,000 (Base Salary) + Bonus

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education