Administrative Support Associate IV- Family Justice Center

This job posting expires at 11:59PM on August 05, 2025. No applications can be submitted after 11:59PM on August 05, 2025.

Job Title:  Administrative Support Associate IV- Family Justice Center

Department: Justice Services

External Hiring Range: $21.04 - $24.94

Compensation Grade: 2004

Pay Range: $21.04 - $30.34

Posted Internally and Externally

Buncombe County is hiring an Administrative Support Associate for the Family Justice Center.

This full-time position (Monday–Friday, 8:00 a.m.–5:00 p.m.) reports to the Family Justice Center’s Program Manager and serves as a key point of contact at the Center’s reception and intake area. The role involves regular interaction with a diverse range of individuals, including clients seeking services, staff from FJC partner agencies, and County personnel.

The Administrative Support Associate provides advanced administrative support to the Intake Navigators, Program Manager, and helps ensure smooth day-to-day operations at the Family Justice Center.

Ideal candidates will:

• Demonstrate strong organizational skills and a professional, kind demeanor

• Maintain strict confidentiality at all times

• Be proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)

• Show empathy, adaptability, and sound judgment under pressure

This position requires that the candidate work well independently and as part of a multi-agency/multi-discipline team. 

Purpose of the position: The purpose of this position is to provide administrative support in a variety of functions, requiring specialized skills for a particular program or department within the organization.

Minimum Education, Training and/or Experience (required at time of hire): High school diploma or equivalent and a minimum of five (5) years of progressive office experience including customer service experience; or an equivalent combination of education and experience.   

Additional Training and Experience: Demonstrated proficiency using computer and programs including Microsoft Office suite at the advanced level including Word, Excel, Access, and PowerPoint.

Essential Functions of the position:

• Perform complex and moderate to difficult clerical work including but not limited to record processing, bookkeeping, and accounting, secretarial and general office support functions involving a variety of tasks.
• Provide internal and external customer service via phone, email, and in person; responds to inquiries, take messages, and refer inquiries to the most appropriate parties.
• Interpret and explain policies, procedures, records, etc.
• May maintain appointment calendar(s) and schedule meetings.
• Use computer software along with internal County programs to process information, letters, forms, reports, schedules, emails, manuals, booklets, requisitions, purchase orders, and related paperwork; complete forms and compose letters.
• Establish and maintain specialized paper and electronic office files, file letters, reports and related technical or confidential information in a prescribed manner.
• May accept payments for fees, fines, goods, or services as required by the department and use established regulations for accounting for same; duties may include some bookkeeping.
• Performance of job duties may require the processing of confidential or sensitive information; assure security and confidentiality of such information and documentation.
• Routinely conduct research and analysis for unit or special reports or special assignments.
• Perform other related duties as assigned.

Knowledge, Skills, Abilities:

• Knowledge of office or work unit procedures, methods, and practices.
• Knowledge of services, policies and procedures related to a program or area of specialization.
• Thorough knowledge of program information systems to communicate and process information.
• Knowledge of all services provided by programs within the division and the policies and procedures that govern the work of the division.
• Ability to demonstrate and apply this knowledge in the performance of administrative tasks.
• Ability to explain and interpret information to clients/customers and staff; Ability to clearly convey information and ideas through a variet