Customer Experience Program Coordinator

Requisition ID:  35180  

 

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

 

 

The Customer Experience Program Coordinator plays a key role in delivering exceptional, best-in-class experiences at Terumo Blood and Cell Technologies’ headquarters in Lakewood, Colorado. This role supports the day-to-day operations, readiness, and ongoing enhancement of the Customer Experience Center, ensuring every visit reflects the company’s commitment to innovation and excellence. Reporting to Corporate Communications, the Coordinator partners closely with teams across the organization to create engaging, seamless experiences for customers, healthcare professionals, government officials, community leaders, and new associates. This position is instrumental in showcasing Terumo’s heritage, advanced solutions, and global leadership in blood and cell technologies, while maintaining a highly organized, polished, and welcoming environment that brings the brand to life.

 

ESSENTIAL DUTIES

 

Customer Experience Center Operations

• Support day-to-day operations of the Customer Experience Center, ensuring the space is always visit-ready.
• Maintain high standards for organization, functionality, and presentation.
• Ensure the center reflects Terumo’s brand, values, and solutions.
• Support budget monitoring and planning in coordination with Finance, Procurement, and Facilities.
• Serve as a host and company representative for visitors as needed, ensuring professional, welcoming, and consistent Terumo experience.

 

Events & Visit Planning and Execution

• Coordinate scheduling, booking and logistics, and track all visits, by maintaining scheduling system updates in alignment with compliance requirements.
• Support internal stakeholders in planning and hosting effective events and visits.
• Provide coordination support to the global events team for company-wide events, meetings, and internal gatherings as needed, including logistics, setup, vendor coordination, and on-site assistance.
• Ensure a consistent, high-quality experience across all audiences.

 

Content Management and Technology Support

• Coordinate new content planning, refresh cycles, and updates with Corporate Communications, Marketing, Business Areas, Commercial, R&D, Operations, and HR teams.
• Help keep content on digital screens, displays, and graphics accurate and up to date by coordinating and regularly triggering updates with content owners.
• Work with IT, Engineering, Services, Product, and other teams to report and resolve basic technology issues.
• Assist with and trigger routine updates and minor enhancements to the visitor experience.
• Act as the primary operational contact for technology issues within the center.
• Support upgrades and enhancements to improve the visitor experience.

 

Vendor and Service Provider Management

• Coordinate with procurement and external vendors and service providers supporting the center (e.g., AV, catering, exhibit support).
• Ensure the center is stocked