Sr. Data Operations Lead

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Sr. Data Operations Lead

Lilly’s Purpose  
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. 

Come help us transform Lilly’s Manufacturing and Quality business!
Global Data Analytics and AI team for Manufacturing and Quality business segments is focused to deliver accelerated value through Durable Analytic Products, Data as Product, Data Products and AI Products.   

What You’ll Be Doing
As a Sr. Data Operations Lead within our Global Data Analytics and AI team, you will play a crucial role in ensuring the reliability, availability, and performance of our data products and analytics platforms. You will lead the establishment of monitoring, alerting, and logging standards, drive the conversion of traditional reports and dashboards into durable analytic products, and serve as the primary liaison between various internal and external stakeholders during incidents and outages. Your expertise in data analytics, integration, and technical operations, combined with your strong collaboration and communication skills, will be instrumental in driving operational excellence and fostering a culture of accountability and continuous improvement.

How You’ll Succeed
 

Operational Standards and Processes:

• Lead the development and implementation of monitoring, alerting, and logging standards for data products and analytics platforms.
• Define and document operational processes and procedures, ensuring alignment with industry best practices and regulatory requirements.
• Drive the conversion of current state reports and dashboards into durable analytic products, leveraging automation and self-service capabilities.

Incident Management and Resolution:

• Serve as the primary point of contact for incident management, coordinating response efforts across multiple teams and stakeholders.
• Work closely with enterprise data teams, digital core teams, external partners, platform vendors, and CSQA teams to drive resolution of data-related issues and outages.
• Lead problem tickets to resolution, ensuring timely and effective resolution of operational issues and minimizing impact on business operations.

Deviation Management and Corrective Action:

• Drive deviation calls to ensure ownership and accountability with appropriate teams, facilitating discussions to identify root causes and define corrective actions.
• Lead documentation of deviations and create respective Corrective Action Plans (CAPAs), tracking progress and ensuring completion within agreed-upon timelines.
• Collaborate with cross-functional teams to implement preventive measures and process improvements to mitigate future deviations and enhance operational resilience.

Collaboration and Communication:

• Collaborate closely with global development and platform teams to understand system architecture, data flows, and dependencies, ensuring alignment with operational requirements.
• Communicate effectively with stakeholders at all levels, providing regular updates on operational performance, incident status, and resolution efforts.
• Foster a culture of collaboration, transparency, and continuous improvement, encouraging knowledge sharing and cross-functional teamwork.

Vendor and Partner Engagement:

• Collaborate with vendors and partners to leverage external expertise and technologies, ensuring alignment with organizational goals and standards.

What You Should Bring
•    Experienced in architectural processes (e.g. blueprinting, reference architecture, governance, etc.).

• Proven experience (10+ years) in a leadership role in data operations, with a focus on monitoring, alerting, incident management, and resolution.
• Strong technical skills in d