Director, Corporate Operational Risk – Issue Management

Director, Corporate Operational Risk – Issue Management

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    

 

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

 

We are seeking a future team member for the role of Director, Issue Management that will lead the Enterprise BNY Issue Management Program. This role is located in New York City office with 4 days per week on-site required. 

 

In this role, you’ll make an impact in the following ways: 

• Lead the framework, policy and drive requirements related to end-to-end issue management, including robust root cause analysis, remediation, and management reporting of identified issues
• Collaborate with a global Business & Risk Controls team and other key stakeholders in support of the enhancement and maintenance of an enterprise issue management program.
• Support initiatives to improve the ongoing operation of the program including: policies, standards and execution related to issue identification, root cause analysis/evaluation, remediation, closure, monitoring, reporting, and escalation to promote comprehensive, consistent, accurate, and timely issue resolution.
• Develop relationships with counterparts within the team and across business and functional units.
• Lead workstreams and reviews, providing direction to a variety of stakeholders to produce a high quality of work product.
• Provide guidance to front line units across assigned projects and a range of business and functional areas.

 

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree with a focus in business, finance, or related discipline are preferred. Relevant industry qualifications are an advantage.
• The candidate must have a minimum of 12 to 15 years’ experience in risk management for a financial institution. 
• Prior operational risk experience (first of second line of defense), Issue Management experience strongly preferred.
• Global program management experience required.
• Prior experience managing a global team of people to ensure program milestones are managed and met under tight deadlines and competing priorities. 
• Excellent interpersonal with the ability to interact effectively with colleagues across all lines of defense. 
• Excellent written and verbal communication skills to interact with colleagues and present to internal and external stakeholders.
• Strong analytical skills and ability to learn and assimilate new information quickly. 

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY assesses market data to ensure a competitive compensation package for our employees. The