IT Operations Support Administrator I (1091) - ITS SFPUC - (165730)

Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening: 08/17/2026
• Application Filing Deadline:  Application filing will be open until 08/19/2026 at 11:59PM (PDT). If interested, please submit an application by the deadline.
• Recruitment ID: PBT – 1091- 165730/ RTF0167157 - 01157202
• Position: Full Time Onsite

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Our Division

SFPUC’s Information Technology Services (ITS) delivers excellent technical support and innovative IT solutions to the SFPUC Enterprises and Bureaus. IT Services’ primary focus is maintaining system availability and delivering projects and services. We also pilot and deploy state of the art solutions, recognizing that innovation is the other side of everything that makes us successful in our main mission.

Job Description

Under general direction, the 1091 IT Operations Support Admin I performs technical and operational duties in support of SFPUC’s mission critical IT environment. Responsibilities include monitoring, resolving, and escalating IT incidents and service requests; and coordinating with SFPUC IT teams and City partners. A core function of this role is supporting the specialized technological needs of the Power, Wastewater and Water enterprises, ensuring efficient, resilient, and secure IT operations at field locations and plant sites. The incumbent upholds a high standard of service delivery in support of public safety, essential infrastructure, and participates in special projects as required. 

Essential Functions:

• On-Site Technical Presence: Provide 100% dedicated, hands-on, 5 days a week on-site technical support to ensure immediate resolution of hardware and infrastructure issues.
• Tier 1 Technical Support: Serve as the initial point of contact for diagnosing, troubleshooting, and resolving network, hardware, and desktop software issues.
• Field Operations Support: Deliver specialized IT support and system maintenance across various SFPUC field sites and operational facilities.
• Incident Management: Log, monitor, and track all IT requests and incidents within the ticketing system, ensuring timely follow-up and comprehensive resolution.
• Cross-Site Collaboration: Partner with remote site administrators to diagnose technical issues and successfully deploy IT service requests across various locations.
• Hardware Deployment & Support: Oversee the installation, configuration, and ongoing maintenance of desktops, printers, and other computer peripherals.
• Service Excellence: Deliver exceptional, professional, and courteous customer service, ensuring a high-quality support experience for all end-users.
• Operational Flexibility: Perform other related duties and participate in special projects as assigned to support evolving business needs.

Class 1091 IT Operations Support Admin I performs other related duties as required.

Qualifications

• Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related fie