Jobs and Careers
ZI
Supervisor, Customer Support and Wireless Operations
Ziply FiberUnited Statesfull_timeVerifiedPosted 3 Sept 2025
💰 $66,338/yr($44,236/yr – $66,338/yr)
About the role
Position Title: Supervisor, Customer Support & Wireless Operations
$44,236 to $66,338 annually DOE
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary
The Supervisor, Customer Support & Wireless Operations plays a pivotal role in leading and supporting a
team of customer care representatives to deliver exceptional service to our valued customers. This role
requires a proactive individual who thrives in a customer-facing environment, fosters teamwork, and is
dedicated to ensuring Ziply customers have the best experience possible.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.
• Supervise and mentor a team of customer care representatives, providing coaching, leadership,
and direction to ensure efficient handling of orders, processing, and addressing customer
inquiries.
• Cultivate a positive team environment that encourages professional growth and development,
emphasizing the importance of teamwork and collaboration.
• Field inbound phone calls and emails to communicate effectively with both technical and nontechnical
customers, demonstrating products and services clearly, and coaching team members
on effective communication techniques.
• Possess technical acumen to understand technology concepts, enabling the ability to create
tickets, address customer queries, and stay abreast of product and service updates.
• Exhibit a self-teaching mindset, continuously updating knowledge and skill sets to adapt to
evolving products, technologies, and market trends.
$44,236 to $66,338 annually DOE
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary
The Supervisor, Customer Support & Wireless Operations plays a pivotal role in leading and supporting a
team of customer care representatives to deliver exceptional service to our valued customers. This role
requires a proactive individual who thrives in a customer-facing environment, fosters teamwork, and is
dedicated to ensuring Ziply customers have the best experience possible.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.
• Supervise and mentor a team of customer care representatives, providing coaching, leadership,
and direction to ensure efficient handling of orders, processing, and addressing customer
inquiries.
• Cultivate a positive team environment that encourages professional growth and development,
emphasizing the importance of teamwork and collaboration.
• Field inbound phone calls and emails to communicate effectively with both technical and nontechnical
customers, demonstrating products and services clearly, and coaching team members
on effective communication techniques.
• Possess technical acumen to understand technology concepts, enabling the ability to create
tickets, address customer queries, and stay abreast of product and service updates.
• Exhibit a self-teaching mindset, continuously updating knowledge and skill sets to adapt to
evolving products, technologies, and market trends.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s