Trade-In Program Manager

Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
As the Trade-In Program Manager, you will be responsible for developing and implementing Lucid’s trade-in program. In the near-term, you will focus on developing the trade-in process of non-Lucid vehicles to support the purchase of a new Lucid vehicle. As the business matures, you will help develop Lucid’s overall trade-in program. Customer experience is at the core of Lucid’s business, and these programs need to be developed with that in mind.

The Role

• Map Lucid’s end-to-end trade-in program to support the sale of new Lucid vehicles. This process includes:
• Initial trade-in valuation
• Handover from customer to Lucid and/or Lucid’s remarketing partner
• Vehicle reconditioning process
• Evaluate and source a partner that can help facilitate the trade-in process of non-Lucid vehicles
• Provide recommendations for the long-term organizational structure of Lucid’s trade-in team
• Work closely with teams including, but not limited to: Sales, Delivery, Order Operations, DMV Operations, Finance, Logistics, and Service to ensure the trade-in process is completed correctly
• Partner with the systems and web teams to build out the necessary remarketing components through our website/customer account
• Partner with our training & enablement team to ensure proper material is created for everyone involved in the trade-in & remarketing efforts
• Help develop KPIs specific to the remarketing program
• Relentlessly focus on process improvement and technical solutions to help scale the overall remarketing program
• Provide support to business partners for ad-hoc initiatives

Qualifications

• 5+ years of experience in automotive trade-in experience is strongly preferred
• Prior program management experience, with an emphasis on cross-functional programs
• Demonstrated experience in project management, from ideation to delivery and launch
• Passion for the customer experience, and an understanding of how operational efficiencies impact said experience
• Ability to partner cross-functionally to deliver major initiatives, all while relentlessly prioritizing based on need
• Comfort navigating ambiguity, and an ability to create in an undefined, unestablished environment
• Self-starter mentality and comfort working in a high energy, fast-paced environment
• Exceptional organizational skills and attention to detail
• Strong communication skills, both written and verbal
• Previous startup experience strongly 

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At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Notice regarding COVID-19 protocols  At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details. Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodatio