Community Health Worker Lead

Introduction to the Company

Home & Health Care Management is the oldest home health care agency in Northern California. Our agency specializes in delivering comprehensive in-home care and case management for older adults, children, and those living with disabilities across many counties. We use a matrix of Medi-Cal, Medicare and targeted health programs to find solutions that work for our clients.

Overview of the Role

The Community Health Worker (CHW) Lead supports the CHW Program Manager in the training, development, implementation, and operational performance of the Community Health Worker (CHW), Enhanced Care Management (ECM), and Community Supports (CS) programs. This role assists in coordinating and supporting the delivery of program workflows, staff activities, and member services in alignment with organizational standards and all applicable state and federal regulations, requirements, and policies. The CHW Lead provides day-to-day operational guidance and coordination to Community Health Workers, Care Managers, and Housing Navigators, supporting workflow execution, documentation quality, and team communication. The role assists in monitoring program performance, identifying operational or compliance concerns, and escalating issues to the Program Manager. The CHW Lead collaborates with internal departments to support program quality, efficiency, and growth while functioning in a supportive leadership capacity under the direction of the Program Manager, with all final authority remaining at the Program Manager level.

 

Responsibilities

• Under the direction of the Program Manager, designs, conducts and monitors the onboarding process for new staff, including orientation, training, workflow integration, organizational goals, and caseload transition.
• Ability to travel to Chico for a designated period to conduct training for new Chico staff.
• Capacity to accept overtime when necessary.
• Ability to prioritize competing tasks, manage multiple deadlines, and maintain timely follow-through on assignments and appointments.
• Ability to maintain confidentiality in accordance with HIPAA and organizational policies.
• Monitors care management team workflows for consistency and accuracy, reviews caseload documentation for completeness, and escalates concerns to the Program Manager.
• Assists Program Manager in the monitoring and tracking of ECM, CS, and CHW participants and assists in maintaining an accurate program census.
• Conducts preliminary documentation and case file reviews to identify trends, gaps, or areas for improvement and reports findings to the Program Manager for review and action.
• Assists Program Manager in the coordination and planning of outreach strategies and participates in outreach events and community engagement activities.
• Ability to travel within service area to participate in community meetings or corporate meetings.
• In the absence of the Program Manager, processes time sheets for staff and performs QA on submitted timecards.
• Assists in staff performance management, including coaching and participation in counseling discussions, as directed and led by the Program Manager or direct supervisor.
• Performs other duties as required and assigned by Program Manager.

Essential Requirements

• High school diploma or higher education

• Skilled in operating a personal computer utilizing a variety of standard software
• Ability to work independently and as a member of a multidisciplinary team
• Valid California Driver’s License and eligible to be insured under our liability policy with a clean DMV report
• Your own vehicle and proof of current auto insurance
• CPR certificate required within 30 days of hire

 

Preferred Skills and Knowledge 

• Associate’s degree or higher in Public Health, Social Work, or a related health or social services field preferred; equivalent relevant experience may be considered.
• Working knowledge of state and federal program requirements related to community-based services, care coordination, aging, and disability populations.
• Knowledge of Medi-Cal, Enhanced Care Management, Community Supports, and Community Health Worker program requirements and documentation expectations.
• Prior experience in a lead, senior, or supervisory support role preferred.
• Bilingual or multilingual skills reflective of the population served.

Schedule:

This is a full-time position, 40 hours per week, from Monday through Friday from 8am to 5pm with an hour for lunch. No weekend work.

 

Location and Service Region:

This is not a remote role and requires you to work in ou