Manager, Project Manager | Market Community Engagement Lead - New York City

Manager, Project Manager | Market Community Engagement Lead - New York City

Capital One is currently seeking a Market Community Engagement Lead who will be responsible for establishing and building local relationships and building brand awareness in our NYC region. As a company we will be focused on expanding our banking presence. We are looking for a talented individual that has the ability to work in a fast paced, always changing environment, and deliver results that will impact the future of our Bank. As a part of this organization you will be on the forefront of engaging with our customers and influencers in your specific market and shaping the strategy of our local partnerships.

 

Capital One’s objective is to drive Brand awareness and improve financial health within communities nationwide. We are seeking an inspiring project manager who combines strategic vision with field execution.

 

The Market Community Engagement Lead will be accountable for establishing and maintaining existing trust-based relationships with local businesses, non-profits, civic, and governmental organizations and will serve as the face of our brand within the community. This individual will work closely with Café leadership and local Café teams to become market experts and create local market strategies that result in building brand awareness, customer engagement, and improving financial health. This individual will lead Café teams in the execution of events both inside and outside of our Café’s, while also strategically leading experiences nationally in all markets. Must be able to travel up to 50% and attend regional and national meetings and events.

The ideal candidate for this position is an authentic team player who is passionate about the customer experience, community engagement, Diversity, Inclusion, and Belonging, and engagement efforts. We are looking for someone who is self-motivated and self-directed, has strong problem solving skills, excellent communication skills, and the ability to adapt to a changing environment. We are seeking someone who resides in and has the ability to establish networks within our growing New York market.

Responsibilities:

• Own intent and strategy for market-wide and Café-specific events inside and outside of Café while maintaining regional partnerships and programming 

• Build local brand awareness and execution strategies side-by-side with internal/external partners, and then partner closely with Café teams to bring them to life

• Network and bring new relationships to the market through compelling storytelling and communicating our objective

• Develop market level and neighborhood profiles while identifying key stakeholders 

• Work closely with Community Impact and Investment and External Affairs to determine top community partners for brand leverage in developing Café experiences

• Partner with Marketing and Brand teams to deliver and execute local initiatives for market strategy and share feedback upward

• Propose programming opportunities and build project plans around new engagements, community partnerships, sponsorships, etc.

• Deeply understand the team budget and how events/sponsorships will positively impact return on investment

• Partner with 3rd party vendors to seamlessly execute events in the market, while also managing and ensuring POs, invoices, and contracts are appropriately created, submitted, and paid in a timely manner and ensure Well Managed Risk Reviews have been completed 

• Collaborate, support, and information-share with team members in other markets nationwide, always keeping scale top of mind 

• Champion the voice of the Ambassador and Customer and share upward with the Program Management team members

• Ensure consistent execution of strategy by cascading National initiatives and driving clear understanding, preparedness, readiness, and awareness throughout 

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcome.

Ideal candidate will be able to support strategic execution through:

• Amplifying product focused campaigns via activations

• Elevating visibility via design & launch of engagement tools

• New intent testing

• Driving brand awareness via On Demand experiences