BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

<div> <h1><span>DEPARTMENT OF ECONOMIC SECURITY</span></h1> <h2><span><em><span>Your Partner For A Stronger Arizona. <br/><br/>DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.<br/><br/>DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.</span></em></span></h2> </div> <h3 dir="ltr"><span><strong>BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)</strong></span></h3> <div> <span>Job Location:</span> </div> <div> <h4><span><span>Division of Benefits &amp; Medical Eligibility (DBME)<br/>Phoenix Customer Care Center<br/>1789 West Jefferson Street, Phoenix, Arizona 85007</span></span></h4> </div> <div> <span>Posting Details:</span> </div> <div> <h4><span><span>Salary: $18.6159 Hourly ($38,721.07 Annually) <br/></span></span></h4> <h4><span><span>Grade: 18<br/></span></span></h4> <h4><span><span>Closing Date: August 6, 2026</span></span></h4> </div> <div> <span>Job Summary:</span> </div> <div> <p><span>Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit <a href="https://des.az.gov/">des.az.gov</a>; or click on the link <a href="https://www.youtube.com/watch?v=Nik5MiXqOV8">here</a> to view ‘Our DES’ video. Come Join the DES Team!</span></p> <p><span>If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.<br/><br/>As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced call center environment, and can provide quality interaction and communication with our clients. <span>This is an in-office position.</span></span></p> </div> <div> <span>Job Duties:</span> </div> <div> <p><span><strong>Essential Duties and Responsibilities include but are not limited to:</strong><br/>● You will be working in a call center environment, assisting individuals and families by phone.<br/>● You will be attending paid classroom training with on the job training (learning by doing).<br/>● Provide excellent customer service by phone to individuals and families facing challenging and personal situations.<br/>● Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.<br/>● While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.<br/>● Adhere to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness.<br/></span></p> </div> <div> <span>Knowledge, Skills &amp; Abilities (KSAs):</span> </div> <div> <p><span><strong>Knowledge in:</strong><br/>● Customer service practices.<br/>● Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.<br/><br/><strong>Skills in:</strong><br/>● Professional written and verbal communication.<br/>● Customer friendly, empathetic and patient.<br/>● Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.<br/>● Core math skills, including but not limited to, addition, subtraction, multiplication and division.<br/><br/><strong>Ability to:</strong> <br/>● Evaluate and make appropriate decisions (or determinations).<br/>● Access, maintain, review and interpret information.<br/>● Work independently as well as interacting with others on a team.<br/>● Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.</span></p> </div> <div> <span>Selective Preference(s):</span> </div> <div> <p><span><span>The ideal candidate for this position will have:<br/>● One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.<br/>● A High School Diploma or GED. </span></span></p> </div> <div> <span>Pre-Employment Requirements:</span> </div> <div> <p><span><span>● If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: <a href="https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309