Principal BizOps Lead - PXE Strategy Realization Office

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

Principal BizOps Lead

PXE Strategy Realization Office

Why We Have This Role

This Strategy Realization Office team member will play a critical role in translating Qualtrics strategy into execution as a direct line of support for one the Executives in our Product, UX, Engineering, and Security (PXE) organization. This highly cross-functional role acts as an internal consultant and operational excellence leader to identify and solve critical business problems. As an experienced generalist, you will artfully combine strategic thinking with hands-on execution to help the function run smoothly, make smarter decisions, and achieve their strategic goals.

How You’ll Find Success

• You are a business generalist who can quickly adapt to evolving business needs and "parachute" into different areas where help is most needed.
• You have exceptional strategic thinking and problem-solving abilities, including identifying the problem, then designing, recommending, and operationalizing a sustainable solution.
• You can apply flexible business operations and change management expertise to drive efforts and implement sustainable change with a variety of stakeholders.
• You possess a broad understanding of various business functions - including product development, UX, security, engineering, finance, sales, and marketing - allowing you to effectively advise on strategic decisions.
• You have strong written and verbal communication skills to simplify and effectively communicate complex ideas/concepts to stakeholders at all levels of the organization.
• You collaborate effectively with others to foster a culture of openness and possess a strong ability to influence without direct authority.
• You are organized and enjoy juggling multiple priorities at once. With a high degree of curiosity and self-motivation, you thrive in fast-paced, ambiguous environments.
• You are comfortable managing-up to get things done and drive business outcomes.
• You have a high EQ and executive presence. You are direct, have a bias for action, and value optimism, grit, and curiosity.
  
  

• You will influence core systems and processes that underpin the success of the PXE organization and Qualtrics.
• You will gain breadth of exposure and knowledge across many functions in a large Product, UX, and Engineering organization and across the enterprise.
• You will have continuous exposure to executives and senior leaders.
  
  

Things You’ll Do

• Strategic problem solving and project management: Own projects to address complex, high-priority problems that span multiple departments. Recommend data-driven solutions to executives and orchestrate execution to ensure results are delivered on time and on budget.
• Drive operational excellence and efficiency: Proactively identify and resolve inefficiencies and bottlenecks across various processes and systems to improve efficiency, reduce costs, and enhance overall operational effectiveness.
• Enable data-driven decision making: Analyze data from various sources to provide executives with actionable insights to help them navigate complex business challenges and inform strategic decisions.
• Manage the operating rhythm: Manage the functions “rhythms of business” to align to those at the PXE and enterprise levels. This includes preparing weekly performance reports, coordinating MBRs & QBRs, and board meeting preparation.
• Provide dedicated executive support: Support an executive leader with planning, benchmarking, workforce planning, finance reviews, risk reviews, customer and partnershi