Senior Manager, Post-Sales Enablement

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Role Profile 

Role Title: Manager, Post Sales Enablement (Adoption) 

Location: Global 

Reports To:  Director, Post Sales Enablement 

Department:  Commercial  

Job Purpose:  

We are seeking a dynamic and experienced Adoption Enablement manager to oversee and drive the success and efficiency of the Adoption team through effective enablement strategies, communication, and cross-functional collaboration. This role will lead the Adoption Enablement function, collaborating closely with regional managers, regional enablement champions and key stakeholders to implement global enablement programs that support adoption execution across various regions and markets. 

The Adoption Enablement manager plays a critical role in aligning global enablement initiatives with the needs of the Adoption team, ensuring that they are well-equipped with the necessary resources, knowledge, and tools to deliver high-quality customer support. This role also serves as the voice of the Adoption field to global enablement teams, driving regionally targeted programs and fostering an environment of continuous improvement and learning. 

The ideal candidate will possess strong leadership skills, a strategic mindset, and a proven record in enablement within a global setting. 

Principle Accountabilities: 

Post Sales Enablement Strategy and Planning 

• Develop and execute a comprehensive enablement strategy for the Adoption team, ensuring alignment with organizational goals and objectives. 

• Assess the ongoing enablement needs of the Adoption team and adjust strategies accordingly. 

Training, Content Development and Management and Delivery 

• Lead the creation and maintenance of training materials, guides, and documentation to support the Adoption team’s knowledge and skills. 

• Ensure all content is accurate, up-to-date, and accessible to the team. 

Program Management, Communications and Engagement  

• Oversee the delivery of targeted enablement programs, including training, workshops, and tools, ensuring consistency and quality of enablement content and delivery across all regions. <