Associate Retail Operations Specialist

Title: Associate Retail Operations Specialist

               

Location: Eagle, ID

               

About Lamb Weston

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

               

The Associate Retail Support Specialist supports the commercial Retail organization by ensuring the efficient tracking of customer contracts, trade spend programs, CRM data, and customer portal systems. This role serves as a liaison between Sales, Finance, and Customer Service teams, helping to maintain accuracy, compliance, and effectiveness across all sales operations’ functions. The ideal candidate brings a sales-minded and growth-oriented approach, continuously seeking opportunities to enhance processes, strengthen collaboration, and drive commercial performance.

Job Description

Customer Contract Execution 

• Maintain customer pricing, trade terms, and promotional agreements within internal and external systems 

• Coordinate information requests from customers with cross functional partners to maintain and update customer forms (Contracts for Promotions, New Item Forms, Private Label forms, price updates) 

• Ensure contract accuracy, compliance, and timely renewals or amendments. 

• Partner with Sales, Finance, and Customer Service to support contract setup, renewals, deductions, and audits. 

• Track and document all trade commitments to ensure compliance and transparency. 

• Assist finance settlement team to ensure claims are processed timely and accurately. 

CRM Data Hygiene 

• Maintain clean, accurate customer and account data within the CRM system (Salesforce) 

• Maintain clean, accurate Trade and Promotion information within Trade System (MEI) 

• Enforce data governance processes to support reliable reporting and forecasting. 

• Support CRM reporting and dashboard development to enable commercial insights. 

Customer Portal Management  

• Oversee customer portal functionality and accuracy, ensuring product, pricing, and promotional data are up to date. 

• Support customer onboarding and portal access administration. 

• Collaborate with IT and Customer Service to troubleshoot issues and implement system enhancements. 

• Drive adoption of digital tools and resources to improve the customer