Executive Customer Relations Manager (m/w/d, FR)

tado° is the European market leader in developing and selling smart products and services to control your climate at home. We are internationally recognized for our unmatched compatibility, our award-winning elegant design, and for being truly open with major smart home platforms. Over 200 employees contribute every day to the success of our company, share their ideas, and are part of a dynamic and highly professional value chain. We want to make a difference, challenge our business every day and find new colleagues who are just as passionate about our products as we are! Come and join our international bunch of talents and become a part of nature’s advocates.

The role:

As part of the Executive Customer Relations team (CX department) you will help build and create a path that our customers enjoy taking. Our shared goal is to optimise our customer’s experience journey.

• Help our customers (mostly through email) with all product related aspects of our product (consultation, troubleshooting, follow up on escalations).
• Support our Community & Reputation management
• Localisation and proofreading of marketing and product texts
• Support Professional Installers (mostly by phone) to successfully complete installations at our customers
• As an interface between customers and product development, you are needed as an expert in tado°’s customer oriented further development
• In this international team you’ll be the reference for the French market within tado°
• You’ll be the point of contact for the Solution team to support the development of the market in France

The position is offered as a flexible hybrid model with office and home office possibilities as well as fully remote from anywhere in Germany.

Requirements

Your talents that you bring to the table:

• Strong communication skills
• Excellent French language skills and fluent in English. Further Italian, Spanish, Dutch or German skills are a plus
• Good understanding and interest in technical topics.
• Technical Knowledge about heating systems is a plus but not required (we have extensive internal training)
• Previous experience in consumer-focused tech or e-commerce preferred.
• Structured mind with attention to detail, always eager to optimize you and your team's efficiency
• Being a team player is your second nature

Benefits

• Enjoy a remote-friendly environment and flexible working from home options across Germany.
• Weekly free lunch at the office, a bright & modern working space only 10 mins from Munich Central Station
• Benefit from our annual Learning & Development budget for your professional and personal development.
• Grow individually by learning from your highly-skilled and dedicated colleagues through an open, appreciative feedback culture and regular peer-to-peer training.
• Take advantage of company-wide events and regular “Beer O’clock” - parties as well as various sport events organized throughout the year.
• For your fitness and work-life balance, we support discounted access to gyms and courses through “EGYM Wellpass”.
• Benefit from corporate discounts.
• We also offer you 30 days of vacation, subsidized German language courses, and a contribution to the company pension scheme.