First-Line Support IT

ABOUT THE POSITION

We are growing rapidly – transitioning from startup to scaleup – and expanding our footprint across the Nordics and Europe. Our clients range from some of Europe’s largest banks and iGaming companies to smaller, disruptive players.

We are now looking for a skilled and service-minded First-Line Support IT to join our IT team. This is not a junior role – we’re looking for someone with a solid foundation in support work who thrives in the space between IT and customer care. You’ll be the first line of contact for incoming technical questions, and a key player in helping customers and users –  external – to resolve issues effectively and professionally.

RESPONSIBILITIES

As First-Line Support IT, you will:

• Respond to customer inquiries and technical issues with professionalism and clarity in accordance with customer SLAs
• Perform basic troubleshooting of software, connectivity, system-related issues, web applications, iframes, JSON APIs, and hardware
• Log, track and document issues, including all steps taken and final resolutions
• Escalate complex issues to the appropriate team members while maintaining ownership of the ticket
• Help build and improve internal documentation and knowledge bases
• Contribute to continuous improvement of support workflows and processes
• Ensure a great user experience, even in high-pressure or sensitive situations

WHO YOU ARE

You are a calm, solution-oriented professional with a genuine interest in both tech and people. You thrive in a fast-paced environment where adaptability and communication are key.

We believe you bring:

• A diploma or degree in IT, Computer Science or similar field
• +2 years of experience in a first-line or technical support role
• Proven ability to explain technical concepts to non-technical users
• Strong troubleshooting skills and service mindset
• Fluency in Swedish and English, both spoken and written
• Experience with standard IT tools and environments
• Experience providing technical support for web-based applications, including iframe integrations and JSON-based APIs
• A structured approach and the ability to prioritize when everything feels urgent

MERITORIOUS SKILLS

• Experience in Open Banking/PSD2
• Experience with Jira Service Desk, Linear and Slack (Our support plattforms)

WHAT KREDITZ CAN OFFER

• Growth Journey: A unique chance to be part of a rapidly growing scaleup where every team member plays a crucial role in the company's success.
• Inclusive Culture: Join a diverse, fun-loving, and collaborative team that celebrates both big and small milestones together.
• Wellness Perks: 24/7 access to an on-site gym, sauna, and sports center, plus a wellness allowance.
• Medical insurance: Quick access to professional medical advice and care 
• Compensation: Fixed salary

APPOINTMENT OF ROLE

As soon as possible

SCOPE

Full-time, permanent position (tillsvidareanställning)

SALARY

Fixed monthly salary

REPORTING

You will be reporting to the company's IT Manager

WORKPLACE: 

Danderyd, Stockholm (on-site)

RECRUITMENT PROCESS

We interview candidates on an ongoing basis (ongoing selection)

CONTACT

Lorenzo Puccio, COO, lorenzo@kreditz.com