Medical Secretary

Application Deadline: 27 February 2026

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Priory Hospital Hayes Grove

Compensation: £26,833 / year

Description

Priory Hospital Hayes Grove is looking to recruit a Medical Secretary to join the team. This is a full time 37.5 hours role.

Priory Hospital Hayes Grove is one of the UK’s leading mental health and addiction rehab hospitals.
We can provide world class residential treatment for a range of mental health conditions, including
treatment for depression, as well as drug and alcohol addiction treatment. The hospital also offers a comprehensive eating disorder service for adults, with inpatient, day care and outpatient support available. In addition, we provide outpatient treatment for young people as well as private CAMHS assessments options and private autism assessments for adults.
Our comprehensive treatment programmes are delivered by our specialist multidisciplinary team, who work together to create a strong support network for our patients. Located in Bromley, South East London, Hayes Grove is one of Priory’s most renowned hospitals for our diverse range of therapeutic approaches, and we are experts in making assessments and advising on the best treatment options.
As well as operating as a mental health, addiction and eating disorder treatment hospital, Hayes Grove is also a formal teaching hospital. We are affiliated with a number of universities, including Canterbury Christ Church University, King’s College London and Goldsmith’s, University of London. Our status as a teaching hospital places us at the forefront of the latest research, meaning that our treatment programmes are informed by the very latest developments in the industry.

What you'll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Provide efficient and effective administrative support to the hospital and particularly the medical team. This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, Insurers, GPs and Commissioners regarding specific patient details and invoicing. 
• To provide cross cover within specified Medical Secretaries teams, as assigned by your line manager. 
• Provide exceptional customer service to our patients, ensuring a positive customer experience.
• You will be required to accurately record Independent Consultant time to ensure appropriate invoicing controls are in place for the hospital. Independent Consultant Time is designated as time you spend completing tasks assigned to you by a Consultant. 

 You can find additional information in the attached job description. 

What you'll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.

The ideal candidate will provide efficient and effective Medical Secretary administrative support to the hospital and particularly the medical team including Consultants, Doctors & Visiting Consultants. This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, Insurers, GPs and Commissioners regarding specific patient details and invoicing.
 
For more information about the role, you can email FrancescaDavies@priorygroup.com

What we will give you in return

We want you to suc