Training Specialist, Retail

Under the direction of the Director of Retail Operations, the Training Specialist is responsible for the effective training of all team members within the Retail Departments. Validates quality of service and operational standards and providing support to leadership for all training tasks and activities. Works closely with the Retail Director and Managers to provide consistency via the Yaamava’ Resort & Casino Service Excellence program to support team members to deliver a Best-in-Class experience for guests and remain current in compliance training programs. Plays a role in ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills using appropriate industry best practices for content delivery. Facilitates learning via classes, workshops, hands-on-coaching, and mentoring. Develops and delivers a best practice process for administering training including training room scheduling, facilities set-up and catering, manage and administer all materials for training classes, communications – invitations, pre-work, reminders, follow-up, class attendance processing, completion status and evaluations.  Conducts on-the-job and classroom training on enterprise, departmental, functional, and job-specific policies/procedures.
2.    Manages and monitors training effectiveness aligned with compliance and state laws regarding health standards and programs related to guest experience standards, standard operating procedures/guidelines and onboarding of new team members.
3.    Develops alternate training methods if expected improvements are not met.  Identifies and evaluates external sources of training materials and courses.  
4.    Assists with new hire orientation for all new team members.  This includes classroom training as well as follow-up to verify job proficiency and answer questions.    
5.    Assists in the review and update of training manuals.  Maintains ongoing development of general training instructions, checklists, and visual aids. Makes recommendations for improvements and/or changes to training materials, courses, etc.  Helps ensure policy and procedure compliance with continuous training and refresher training of all team members.
6.    Follows-up with new team members regularly. Attends meetings and seminars to obtain information useful for training.  
7.    Performs other duties as assigned to support the efficient operation of the department.

 EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School diploma or equivalent (GED) required. 

• Bachelor’s degree from an accredited college or university preferred. 

• Minimum two (2) years training experience required.

• Previous experience within hospitality or luxury retail fashion preferred.

• Experience in instructional design, assessing needs, performance measurement, training delivery, and training evaluation preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must have the ability to communicate verbally across all levels of the enterprise.

• Must have good presentation skills.

• Intermediate proficiency in Microsoft Office required. (Word, Excel, Access and PowerPoint).

• Experience with development, assessment or review of quality assurance policies, procedures, processes and internal controls preferred. 

• Must possess excellent leadership and mentoring skills.

• Must be self-motivated and confident.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Select One of the Following for Driving Responsibilities: No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required t