Systems & Reporting Specialist

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Systems & Reporting Specialist 

Department: Finance

Work Location: El Paso, TX, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

Serves as an IT liaison for the United States Accounts Receivable (AR) Department, Mexico AR Department, as well as International AR Departments and Treasury. Responsible for all system corrections for each of these departments on a daily, weekly, and monthly basis. Responsible for all new testing for updates, upgrades, bug corrections, fixes, etc.

Tests all EDI account updates. Assists with vendor compliance, new account generation, training, and all system set-ups for credit/AR for all divisions. Responsible for all cash management processes and reporting. Increased area of focus on process improvement. 

This individual, as with all members of the team, will be expected to work in an engaging environment which promotes a solid work/life balance, recognition for results, and displaying a positive culture influence on a regular basis. 

• Provides guidance for corrections of stuck and errored out transactions, often with incorrect or incomplete General Ledger (GL) coding, in ORACLE that have failed to be completed on a given day. Coordinates with varying divisions to obtain the correct GL data to correct the existing lines and reprocess the order through the system.  

• Serves as the departments subject matter expert for accounts receivable and dispute management related items.  

• Performs all testing in the ORACLE system for credit related transactions, changes, upgrades, etc., which may occur in various ORACLE instances, including test, development, quality assurance, and production. 

• Approves daily adjustments and rounding errors on 810s. Locates and corrects differences that occur between EDI generated invoices and the ORACLE System. Corrects adjustments so that ORACLE pricing matches what the customers are expecting to receive in their invoices, i.e., what is transmitted via EDI. 

• Responsible for conducting any system changes, including updates of the A/R Specialist and Senior Specialist system responsibilities, new account openings, system changes to customer accounts, such as setting up for different invoicing processes or statements, releasing credit orders, and aiding A/R Specialists and Senior Specialists with any system issues on all transactions, i.e., correcting of GL data for credit memos/debit memos, invoices, etc. 

• Provides and ensures that all departmental personnel are trained in the latest aspects and/or changes in the system. Requests system changes from IT to make the AR Specialists’ jobs more efficient.  

• Serves as the main IT liaison for the Helen of Troy AR Department in the United States, Canada, and Mexico for all requests, fixes, corrections, or changes.  

• Opens new accounts in the ORACLE system. Ensures that all aspects of the account are setup properly in ORACLE to ensure that all Sales, Credit, and Accounting Department reports are accurate. Sets-up and maintains any new claims codes, credit memo codes, collector territories, and order terms in ORACLE. 

• Responsible for Tax Resale Certificate maintenance and projects. This includes the verifications that all new customer account applications include a valid TRC, verifying that all new Ship To locations have a TRC on file, ensuring that customers with expired TRCs are contacted and new TRCs obtained. 

• As needed become SME/POC for the implementation of new ERP system.  

• Partner with Treasury to ensure that daily