Senior Manager - KAM Logistics Sales

About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Senior Manager, Key Account Sales is responsible for leading business development and account management efforts across assigned regions in the U.S. The role involves acquiring and managing strategic customers, providing end-to-end international logistics solutions (ocean/air freight, drayage, warehousing), and aligning with internal stakeholders to drive growth and customer retention. This position plays a critical role in expanding Glovis’s market presence by leveraging industry insights, managing RFQs, and executing client-specific logistics strategies.
Compensation
$118,000-$134,000/Per Year (Subject to Compensation Study Upon Candidate Selection)
Responsibilities
• Lead the acquisition and management of key accounts across assigned regions in the U.S.
◦ Develop and execute sales strategies to expand international freight forwarding and inland logistics services
◦ Respond to RFQs with competitive, client-specific solutions
◦ Collaborate with internal stakeholders (Operations, Pricing, Legal, IT) to ensure seamless onboarding and execution
◦ Build long-term relationships with high-potential customers, ensuring account retention and satisfaction
◦ Lead customer onboarding process including SOP development, billing setup, and system integration
◦ Collaborate with operations, pricing, and compliance teams to ensure service delivery meets customer expectations
◦ Provide market intelligence on industry trends, customer demand, and pricing benchmarks
◦ Maintain accurate sales pipeline data and prepare regular reports on performance, risks, and forecasts
◦ Develop joint business plans with strategic clients to support long-term growth and mutual objectives
◦ Represent Glovis in customer visits, and industry events to enhance visibility and credibility
• Business Development
◦ Identify new vertical opportunities including e-commerce, automotive, electronics, and industrial clients
◦ Partner with HQ and global branches to pursue multi-regional or global freight opportunities
◦ Establish and maintain vendor and carrier relationships to enhance service offering and flexibility
◦ Support marketing efforts through case study development, client testimonials, and success stories
◦ Operational Support & Coordination
◦ Assist in solving escalated issues related to shipment delays, documentation, or customer complaints
◦ Monitor key KPIs including revenue, gross margin, and customer satisfaction for top accounts
◦ Collaborate with warehouse and drayage teams to align last-mile delivery and storage strategies
◦ Conduct regular customer feedback reviews and initiate improvement actions as needed
◦ Other duties as assigned
Benefits of working at Hyundai GLOVIS America Inc.
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
*Benefits may vary by location. All benefits pursuant to Company policy
Skills
• Excellent written and verbal communication skills in both English and Korean required due to extremely high volume of communication with customers/vendors in Korea Required
• General understanding of the Supply Chain Management and the logistics industry Required
• Understanding of the full range of Freight Forwarding services, including movement scheduling, monitor and control services, cost optimization, and various industry specific requirements Required
• Ability to establish business plan and proceed new business developments/projects Required
• Must be proficient w