Summary
 

We are hiring a for a Supervisor, Claims Customer Service. In this role you will oversee an area responsible for Claims, Appeals, and/or Customer Service to ensure departmental performance guarantees are met.
The successful candidate for this position will be someone who pays strong attention to detail and is comfortable working in a high volume, fast-paced environment.

Description
 

Logistics

This position is full time (40 hours/week) Monday-Friday on site at 4101 Percival Road, Columbia SC.  Typical office environment. Some travel required.

What You will Do

• Ensure prompt and accurate settlement of claims, appeals, and/or customer service inquiries. Coordinates with other areas while establishing and maintaining excellent customer relations.
•  Analyze problems and concerns to make effective decisions that provide positive solutions. Make recommendations for process improvements and efficiencies for the department.
• Serves as a liaison for internal and external customers. Ensures the timely and accurate resolution of any issues and/or provides necessary training to staff as needed or requested.

To Qualify for this Position, you will Need.

• Bachelor's.
• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience.
• 2 years of claims/appeals, customer service, or call center experience.
• Strong analytical, organizational, and judgment skills.
• Excellent customer service skills.
• Ability to persuade, negotiate or influence.
• Strong oral and written communication skills. Strong spelling, punctuation, and grammar skills.
• Demonstrated leadership ability.
• Microsoft Office.

What we Prefer:

• Bachelor's degree
  4 years-of healthcare, customer service, or claims experience.
• Previous budget experience.
• 1 year-of leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives.
• Strong presentation skills.
• Basic business math skills.
• Ability to interact easily with customers, staff, and other members of the organization.
• Knowledge of the benefit plans for each group.
• Knowledge of all systems and their roles in claims adjudication. S
• Strong leadership skills to direct and motivate employees.
• Knowledge of performance standards and quality assurance guidelines.

What We Can Do for You

You are not alone. We are here to support you:

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Life insurance
• Paid annual leave – the longer you work here, the more you earn.
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs and healthy lifestyle premium discount
• Tuition assistance
• Service recognition

What to Expect Next

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.