Food & Beverage Supervisor

Located in the heart of Memphis, just steps from the iconic Beale Street, Hilton Garden Inn Memphis Downtown offers guests a vibrant and welcoming experience. We pride ourselves on delivering exceptional service and unforgettable hospitality. Now, we’re looking for a passionate and experienced Food & Beverage Supervisor to help lead our dynamic team.

Overview:

The Food & Beverage Supervisor assists in overseeing the food and beverage operations within the hotel to provide good quality service, food and beverage presentation, and guest experience.

Key Duties & Responsibilities:

• Monitor and maintain cleanliness, sanitation, and organization of assigned F&B areas.
• Work to understand the knowledge of state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Check storage areas for proper supplies, organization, and cleanliness.
• Supporting the Manager, assisting in ensuring staff has reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Inspect table/set-ups, check for cleanliness, neatness, and agreement with guest's order and departmental standards
• Ensure that all orders are delivered within designated timelines.
• Assist in taking guests' orders, following specified procedures, as necessary to ensure department standards.
• Document pertinent information in the department logbook.
• Complete all paperwork and closing duties in accordance with departmental standards.
• Review status of assignments and any follow-up action with the Manager and/or on-coming Supervisor.

Education and Experience:

• High school graduate or equivalent vocational training certificate
• Prefer 1-2 years experience in an F&B related role
• Micros and Delphi knowledge is useful, but not required
• Must have a good understanding of the English language and solid verbal and written communication skills.
• Provide excellent customer service and maintain a professional demeanor. 
• Must be a minimum of 21 years of age to serve alcoholic beverages
• Have or be willing to obtain any appropriate certificates/licenses to meet all compliance standards