Vehicle Information Strategy, Sr Manager - Cox Automotive

The Business Process Design & Improvement Senior Manager leads the long-term vision and execution of Vehicle Information capabilities in the One Marketplace initiative across inspections, condition reporting, data reuse, and end-to-end buyer and seller experiences, with enterprise and global impact. This role partners with senior leadership to define and deliver a multi-year strategy aligned to enterprise priorities.

• Establishes standardized inspection principles while leveraging emerging technologies such as AI, computer vision, and advanced data platforms to improve accuracy, consistency, and scalability.

• Acts as a strategic advisor across Product, Technology, Operations, Analytics, and Client teams to simplify complex processes, unlock data value, and drive the delivery of trusted, consistent vehicle condition intelligence across the marketplace.

• Develops sustainable, repeatable and quantifiable business process solutions.

• Researches best business practices within and outside the organization to learn new and emerging trends.

• Benchmarks existing process data to aid in quantification of improvements.

• Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced customer and employee experience, safety, increased productivity, reduced cost, and drive growth.

• Analyzes and measures the effectiveness of existing business and client service operations and processes.

• Determines how new information technologies can support reengineering business operations and processes.

• Monitors resource requirements, appropriate business KPI’s, quality and efficiency of customer and employee operations.

• Defines requirements and test cases and supports solution development and deployment.

• Collaborates with training resources to provide training on improved processes.

PRIMARY DUTIES / KEY RESPONSIBILITIES

• Focus on large cross functional business and process improvement projects.

• Identifies and drives significant and complex projects with potentially global impact.

• Engages with senior leadership to envision and drive the implementation of new, improved, and simplified approaches that have a positive long-term, cross-organizational, and cross-functional impact.

• Engage with business units and other leaders on process assessment and redesign initiatives.

• Consult with and advise other Business Process Analysts on approach, methods, and implementation tactics.

• Lead, mentor, and develop high-performing strategies while actively contributing to teams that thrive in ambiguity, foster accountability and curiosity, and consistently deliver results in fast-changing environments.

• Define and evolve a multi-year Vehicle Information (VI) strategy aligned to enterprise priorities, customer needs, and scalable operations.

• Establish clear strategic principles for inspection, condition reporting, data reuse, automation, and AI-enabled vehicle condition intelligence.

• Identify, evaluate, and help operationalize emerging technologies—including AI, computer vision, and data platforms—to improve accuracy, consistency, and efficiency.

• Lead the design, deployment, and continuous