Customer Service Agent (Dutch speaking)

<h3>Company Description</h3><p>It takes a special kind of workplace to make the world’s style more sustainable, and fashion more inclusive. A place where unique talents from all over the world come together to form a diverse and dedicated team. A culture of creativity, collaboration &amp; growth. At H&amp;M Group we welcome you to be yourself and challenge you to grow!    </p><p>Within our Customer Service department, we contribute to H&amp;M Group's vision by growing long-lasting relationships through exceptional, convenient and personalized customer service. The organization includes around 1250 colleagues globally and 9 established in-house Customer Service Centres around the world. We are on an exciting journey to meet and exceed our customers' expectations - today, tomorrow and in the future. </p><h3>Job Description</h3><p>As a Customer Service Agent, you will learn all the basics of giving the best service to our customers and how to make them feel welcome &amp; inspired.</p><p><strong>You will:</strong></p><ul><li>Answer calls, emails, and chats in Dutch to assist our customers whenever they want information about their online orders, our web shop, our stores, or our products.</li><li>Adapt your tone of voice based on our brand identity and the customer you are speaking with.</li><li>Report our customers’ feedback to the relevant department because as a Customer Service Agent, you are the voice of our customers &amp; thanks to you, we can make constant improvement.</li></ul><p><strong>What do we offer:</strong></p><ul><li>Various contracts possible from 24 hours up to 35 hours.</li><li>A meal allowance if you work from our office during evening shifts.</li><li>A travel allowance based on where you commute from (round trip) for all shifts worked from our office.</li><li>A staff discount on all brands of the H&amp;M Group.</li><li>Exclusive employee offers at external partner companies to spend your free time or stay physically fit.</li><li>A company laptop and additional equipment to perform the best you can.</li><li>Access to several tools to continuously develop yourself, on top of the initial training and coaching we provide.</li><li>The possibility to work hybrid after getting accustomed to your new job and internal routines.</li><li>The opportunity to express your style and to work in an informal and multicultural work environment.</li></ul><h3>Qualifications</h3><p>We care more about personality than qualifications. Our team is as diverse as our customers. So be yourself &amp; show your personality - Come in a maxi dress or shorts - Choose your own style.</p><p><strong>You also are or have:</strong></p><ul><li>Strongly customer oriented &amp; friendly with people.</li><li>Interested in fashion &amp; technology.</li><li>Excellent communication skills in Dutch, both written &amp; spoken (C1 level). </li><li>Excellent computer skills; a good knowledge of Microsoft applications and/or SAP is a plus. ​</li></ul><h3>Additional Information</h3><p><strong>Office opening times:</strong></p><ul><li>Mo-Fri: 8:00 AM to 8:00 PM</li><li>Sa: 9:00 AM to 5:00 PM</li><li>Su: 9:00 AM to 1:00 PM</li></ul><p><strong>Have we sparked your interest?</strong></p><p>Simply hit the "Apply" button and follow the steps, then upload your CV. </p><p> </p><p>#LI-JK1</p>