Senior Solution Customer Success Manager (f/m/d) for SAP Business AI

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

 

All SAP Locations in Germany like Berlin, Hamburg, Ratingen, Eschborn, Walldorf, Gerlingen, Hallbergmoos etc. are possible. 

 

WHAT YOU’LL DO

 

As a Senior Solution Customer Success Manager (f/m/d) (S-CSM) for SAP Business AI, you will act as a trusted advisor to assigned accounts in your Market Unit maximizing customer lifetime value by driving consumption of AI units and focusing on value driven business outcomes. You will leverage your expertise in the specific solution area from identifying consumption demand, setting up AI adoption initiatives for SAP’s broad Business AI portfolio to supporting customers post-sale.

• Build deep executive relationships and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP solutions
• Mitigate churn and manage renewals of SAP solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions
• Advising stakeholders on best practices and strategies for data management, data governance, and AI implementation.

 

WHAT YOU BRING

 

• Strong executive presence and relationship building skills
• Deep knowledge of business models, strategies, and line of business processes
• Proven ability to handle difficult customer situations and discuss complex issues with customer executives
• Experience with cloud software solutions and delivery models
• Expert level buying center/Lines of Business domain expertise
• Ability to apply risk-mitigation strategies to customer situations
• Knowledge of SAP solutions portfolio and the business processes they enable
• Some technical understanding for assigned solution area to address technical issues with customers
• Full working proficiency in German and Business English, with proficiency in additional languages considered a plus. 
• Bachelor's degree or equivalent required
• Experience in business software
• Knowledge of SAAS and IAAS processes
• Strong program/project management and governance skills
• Expert commercial/deal support skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
• Experience in forecasting of consumption plans
• Understanding how to position SAP’s broad Business AI portfolio across lines of business and industries
• SAP Business Technology Platform, SAP Signavio and/or SAP S/4HANA background desired
• Ability to identify and drive sales opportunities in collaboration with Account Executives (f/m/d) and Solution Sales Executives (f/m/d).
• The ideal candidate (f/m/d) will be able to help expand SAP’s footprint by positioning business data as the strategic enabler of corporate goals and ensuring that our data and AI solutions align and integrate seamlessly with the overall business strategy.

 

MEET YOUR TEAM

 

You will work closely with SAP MU leadership, account