Principal Process Manager, Retail Bank (Hybrid)

Principal Process Manager, Retail Bank (Hybrid)

As a Principal Process Manager in Market Operations, you will play a critical role in managing large, complex projects that drive well-managed improvements, process simplification, and broad reaching technology initiatives that will have a direct impact on Branch and Café operations.

A successful candidate will have proven experience analyzing and developing solutions, strong problem-solving skills, as well as exceptional communications and influencing skills at all levels. Building win-win partnerships with multiple stakeholders and navigating complex, competing priorities are also essential competencies for this role.

As a Principal Process Manager, you will:

• Participate in an agile team that solves complex problems and supports transformational initiatives.

• Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts.

• Collect, analyze and measure process data, to drive improved  branch/cafe practices and procedures; review data for trends and gaps in the process that may require additional review.

• Work extensively with front line leaders to ensure the simplification and well-managed needs of Branches and Cafes are cared for appropriately.

• Collaborate effectively across back office teams (e.g. Risk Office, Consumer Protection, Compliance, Legal, Product, etc.) to ensure frontline risks are managed effectively and can be executed with simplicity.

• Cultivate a culture that is adaptive, inclusive and focused on associate growth and development that embraces our changing environment.

• Prioritize and negotiate efforts in a flexible and agile manner, meeting Senior Leadership delivery expectations while meeting committed timelines.

• Track and share delivery progress with Market Operations Senior Leaders regularly.

• Serve as the voice of frontline teams and influence outcomes with intent partners that deliver favorable experiences for our customers and associates.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of Project or Process Management Experience

• At least 1 years of experience using Google Suite or Microsoft Office

 

     Preferred Qualifications:

• Bachelor’s Degree or Military Experience

• Knowledge of Branch or Cafe procedures and policies 

• At least 3 years of Project or Process Management Experienc

• BPM, Lean, or Six Sigma certification

• PMP or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

 

 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $102,700 - $117,200 for Principal Process Manager

 

Richmond, VA: $93,400 - $106,600 for Principal Process Manager

 

Wilmington, DE: $93,400 - $106,600 for Principal Process Manager

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total w