Senior UX Writer

Hi! Before diving into the job details, let's give you some context on who we are and what to expect when joining the team.

Typeform, launched in 2012 in Barcelona, drives more than 500 million digital interactions per year and integrates with hundreds of other business-critical tools. We’re expanding from a small Barcelona-based business to a truly international and remote company. We’re hiring talent across Spain, the United States, the United Kingdom, Germany, Colombia, France, Ireland, the Netherlands and Portugal. Be aware, the location is to be subjected to change, depending on the role.

Our vision is a world of more personal business relationships. Through our no-code Saas platform, we believe we can create that world by living our mission: To bring people closer with better conversations. We turn digital interactions into human connections, by offering people-friendly forms, quizzes, surveys, and asynchronous video solutions.

To do so, we look for people who are curious, ready to own their objectives, and passionate about taking organisations to their next chapter. But we are aware it’s not for everyone, our environment is perfect for those willing to become a change agent and roll up their sleeves to build our rocket ship.

About the role

Are you passionate about enhancing user experiences through the power of words? Do you thrive on creating content that not only informs but also delights users? If so, we have the perfect opportunity for you!

At Typeform, we believe that exceptional content is at the heart of a great user experience. As a Senior XU (User Experience) Writer, you will play a pivotal role in shaping the way our users interact with our products and services.

Things you will do:

• User-Centric Clarity: Your primary mission is to be the voice of the user. You'll craft clear, concise, and user-centric copy that simplifies complex concepts, making digital products more intuitive and enjoyable our users. Your words will be the guiding light that leads users through their digital journey seamlessly.
• Consistency & Brand Voice: You'll serve as the guardian of our brand's linguistic identity. Ensuring that our language, tone, and voice are consistent across all user touchpoints is a key part of your role. Your expertise in maintaining brand integrity will contribute to a cohesive and memorable user experience.
• Collaboration: Collaboration is at the core of what we do. You'll work closely with designers, developers, and product managers, integrating your content seamlessly into the product design process. Your ability to collaborate effectively will ensure that design and content work in harmony to achieve our user-focused goals.
• Content Strategy Development: Your insights will drive our content strategies. Drawing from user feedback, analytics, and business needs, you'll create and refine content strategies that resonate with our audience. Your strategic thinking will shape the future of our user experiences.
• Guidance & Advocacy: You'll be the user's advocate within our teams. Every content decision you make will be aimed at enhancing usability and user satisfaction. Your dedication to putting the user first will lead to products that truly resonate with our audience.
• Mentoring: As a senior member of the team, you'll play a crucial role in mentoring junior writers and team members. You'll promote best practices in UX writing, ensuring our team continues to grow and excel.
• Content Testing & Iteration: You're not just a writer; you're a data-driven content creator. You'll use A/B testing, user feedback, and analytics to continuously refine and improve our content. Your commitment to data-backed decision-making will drive our content to new heights.
• Documentation & Standards: To maintain consistency, you'll develop and maintain content guidelines, style guides, and best practices. Your standards will be the foundation upon which we build a user-centric content ecosystem.
• Cross-functional Communication: You'll bridge the gap between design, development, and content. Your ability to align content with overarching business and product goals will ensure that our content contributes to the success of the entire organization.
• Stay Updated: The world of UX writing is constantly evolving. You'll stay updated on the latest trends, tools, and methodologies to ensure that our content remains relevant, effective, and at the forefront of industry best practices.

What you already bring to the table:

• Deep empathy, understanding, and advocacy for user needs to craft content that resonates and guid