Customer Support Specialist

Company Description

About Us:
At Sphirea Plus, we’re committed to redefining innovation through precision, passion, and forward-thinking solutions. As a growing player in the consumer product and business solutions industry, our mission is to support brands in reaching their full potential through tailored marketing strategies and operational excellence. We value creativity, reliability, and a strong sense of purpose in everything we do.

Job Description

Job Description

We are looking for a Customer Support Specialist to join our team in Dallas, TX. This role is responsible for providing high-quality support to customers by addressing inquiries, resolving issues, and ensuring a seamless service experience. The ideal candidate will be proactive, organized, and committed to delivering excellent customer care.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner

• Troubleshoot product and service issues, providing clear and accurate solutions

• Maintain detailed records of customer interactions and actions taken

• Collaborate with internal teams to escalate and resolve complex issues

• Follow up with customers to ensure full resolution and satisfaction

• Identify opportunities for process improvement and customer education

• Meet or exceed individual performance metrics and team goals

Qualifications

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus

• 1+ year of experience in a customer support or client-facing role

• Strong verbal and written communication skills

• Ability to multitask, stay organized, and work under pressure

• Familiarity with CRM systems and customer service tools

• Problem-solving mindset and customer-oriented approach

Additional Information

Benefits

• Competitive salary based on experience ($50,000 - $60,000 annually)

• Opportunities for professional growth and internal advancement

• Health, dental, and vision insurance

• Paid time off and holiday pay

• Ongoing training and development programs

• Supportive team environment in a growing company