Manager IT Infrastructure

WHO WE ARE

 

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

 

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com.

 

WHAT YOU GET TO DO

 

The Manager IT Infrastructure will work with our clients, internal stakeholders and local contractors to develop, implement and service IT Infrastructure and Network designs for large warehousing operations for clients both during projects as well as in ongoing customer service. The Manager IT Infrastructure will also work with the parent company to develop and maintain information technology strategies by managing staff, researching, and implementing IT specifications from headquarters, report on the status of the implementation and ensuring smooth operation of KNAPPs internal computer systems within the limits of requirements, specifications, costs and timelines.

 

Essential Functions and Responsibilities: 

 

• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising performance and completing projects by coordinating resources and timetables with end-user departments.
• Provide, together with team, primary support for all Client and KNAPP IT equipment, including laptops, mobile phones and printers as well as basic support for network switches, routers, firewalls, and access points.

• Administer incidents and service requests and work with procurement to purchase approved IT equipment.

• Contribute expertise to the Global IT team and support global initiatives depending on focus area.
• Monitor and create regular management reports that track usage, performance, capacity, growth trends, etc., as it relates to the company hardware/software.
• Perform long-term capacity planning in conjunction with other team members to determine need for both hardware and software purchases.
• Recommend subsidiary relevant information technology strategies, policies, and procedures by evaluating organizational outcomes, identifying problems, evaluating trends, and anticipating requirements and aligning with global IT Organization.
• Perform liaison and contracting functions between company users, consultants, suppliers, and vendors to install, commission, test, and manage existing and new network devices and software in accordance with KNAPP standards and project/operational requirements.
• Collaborate with and manage systems staff to install, commission, configure, and generally ensure the tight integration of web services, network links, hardware, and peripheral components into the company LAN.
• Together, with your team, perform system monitoring, verify the integrity, performance, and availability of all hardware, wired, and wireless connections, reviewing device and application logs, and verify completion of scheduled jobs such as configuration backups.
• With team, provide technical assistance related to daily and assigned use for internal and external clients. Assist users and desktop support staff in identifying sources of and correcting errors and diagnose system hardware, software, and operator problems; recommend or perform remedial action.