Solution Success Director

Company Description

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can excel. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu.

Job Description

• As the Solution Success Director, you will oversee delivery of our technology services for assigned clients. You will work within the client team structures present and will have direct and indirect reporting relationships with members of the teams. You will be responsible for oversight of the daily activities of their assigned accounts, delivery of those services with the highest quality, understanding client direction and providing proactive expertise on the existing technology and potential future expansions of that technology and/or value creation from that technology. You will report to Delivery Group Lead ‑ Marketing Technology – SVP.

Responsibilities:

• Manage scope of services for assigned portfolio of accounts
• Engage with assigned accounts to understand and propose solutions for goals
• Manage financial management for assigned portfolio of accounts
• Manage internal resources (direct or indirect)
• Partner with client services to cultivate relationships with main technology partners for portfolio of accounts
• Increase client satisfaction and client value perception building on excellence in services delivery
• Participate in account level planning and business review discussions (internal or external)
• Identification, nurturing and closing of opportunities to expand existing relationships through new services

Qualifications

• 10+ years of experience in client delivery
• 5+ years of experience in a key client facing leadership role
• 5+ years of experience leading technology teams with Business Consultants, Developers, and Quality Assurance
• Knowledge of technology delivery methodologies
• Familiarity with modern data warehousing, identity resolution and marketing campaign execution concepts
• Familiarity with customer experience technology stack
• Scope management skills
• Financial management skills

Additional Information

The anticipated salary range for this position is $94,000 - $152,375. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

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About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable