CALL CENTER AGENT - 73003004

Requisition No: 859850 

Agency: Department of Revenue

Working Title: CALL CENTER AGENT - 73003004

 Pay Plan: Career Service

Position Number: 73003004 

Salary:  $41,028.96 / annually 

Posting Closing Date: 09/03/2025 

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Florida Department of Revenue

General Tax Administration

Call Center Agent (Revenue Specialist II)

Tallahassee

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is a Call Center Agent - Revenue Specialist II position in the General Tax Administration Program, Taxpayer Services Process, Collections Unit. The incumbent aids taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and takes appropriate actions to resolve accounts. The incumbent examines and updates departmental or taxpayer records and may contact taxpayer or other departmental personnel for final resolution. Additionally, the incumbent assists taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules.

MINIMUM REQUIREMENTS:

• Administrative, secretarial, clerical, or financial experience.
• Customer service experience.

SUBSTITUTIONS:

• College education from an accredited institution can substitute for the required work experience.         

SPECIAL NOTES:

• The required work hours for this position are Monday through Friday, 8:00 a.m. to 5:00 p.m. or 8:30 a.m. to 5:30 p.m. depending on the needs of the Department.
• The successful candidate will be required to answer a large volume of calls up to 7.5 hours a day.
• This position is eligible for teleworking after successfully completing training and meeting performance expectations. Training is conducted virtually in a socially distanced office environment. The successful candidate must complete all assigned training and is required to receive a score of at least 80% on each assessment in order to retain this position. 
• All candidates who meet the screening criteria/minimum job requirements will be required to take a Skills Verification Test. Candidates must receive a score of at least 70% to be considered.

SALARY: The hiring salary for this position generally will not exceed $3,419.08 monthly/$41,029.00 annually.

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Kelli Grigg, (850) 617-8412, Kelli.Grigg@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: