QA Lead

About Carimus & The Role:
We are Carimus, a brand experience and digital transformation agency. Since 2013, we've brought together the best of art and engineering to create meaningful impact in the digital world. By fusing strategy, creativity, and technology, we help brands breakthrough and connect with their audiences on an emotional level. We take a human-centered approach both internally and externally to craft experiences that matter for our clients and our team.

The Quality Assurance (QA) Lead plays a critical role in this mission. You’ll work closely with our Software Development and Project Management teams to lead testing efforts, define scalable QA processes, and uphold the highest standards of delivery. As the last line of defense before client delivery, you'll ensure that everything we launch is polished, functional, and built to perform.

Location: Raleigh, NC (Hybrid) In-office 3 days per week

What You’ll Do:

• QA Testing & Automation:

  • Manually test web and mobile applications for quality, functionality, and visual polish

  • Review regression test cases and maintain QA documentation

  • Develop and maintain automated test scripts using tools such as Cypress, Selenium, or Puppeteer

  • Validate staging builds against design mockups and flag visual discrepancies

  • Serve as the last line of defense prior to any client-facing release

  • Ensure that every deliverable meets three key QA standards:

1. Visual Accuracy – Matches approved design mocks

2. Functional Behavior – Aligns with requirements and user expectations

3. Professional Polish – Includes finishing touches like SEO metadata, accessibility (ADA), GDPR, etc.

• Coordinate all testing activities to ensure all timely, high quality deliverables

  • Participate in Agile standups and manage QA-related tickets

  • Clearly distinguish between intended design/functionality and bugs, and maintain QA documentation that reflects these nuances

  • Ensures all client projects are appropriately performance-tested 

  • Conduct performance testing to ensure all client projects meet performance expectations

• Technical Awareness & Decision-Making:

  • Exhibit a technical understanding of implementation constraints, including the difference between native features and third-party integrations.

  • Evaluate design and development deliverables for feasibility and completeness

  • Help define the scope of testing based on project requirements and technical limitations

• Process Development:

  • Build and document scalable QA processes across teams

  • Integrate industry-standard test strategies and tools for continuous improvement

  • Ensure clarity on intentional deviations from original requirements and document these exceptions methodically

  • Recommend improvements to streamline QA efforts and reduce manual overhead

• Project and Customer Support: 

  • Collaborate with Project Managers to ensure QA is tightly integrated into the project lifecycle

  • Provide documentation and support for project delivery from a QA perspective

  • Monitor support queues and manage incoming QA-related support tickets

  • Communicate directly with clients and internal stakeholders on QA-related concerns

  • Create and maintain clear, instructional documentation for users encountering technical issues

What We’re Looking For:

• Bachelor’s Degree in Computer Science, Business Administration, or other related fields preferred, or 8+ years of experience in software testing and quality assurance

• Experience with automation too