Intermediate Level Digital/Technical Product Manager- Mobile

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Intermediate Level Digital/Technical Product Manager-Mobile you will support the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborate with internal collaborators and partners to tackle complex and exciting problems to optimize the customers’ (internal/external) experience with market offerings. Design and drive implementation of multi-platform technology and digital solutions. Optimize and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX and Plano, TX. Relocation assistance is not available for this position.

What you'll do:

• Maximizes Digital or Technology research, business and market intelligence, and data-driven insights to support team members to find opportunities, propose solutions, create and maintain roadmaps, and improve performance.

• Prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key team members.

• Collaborates with partners to formulate effective strategies for achieving key Digital or Technology product goals.

• Finds areas of opportunity and solves for customer difficulties to inform and support team members.

• Leverages data-driven problem-solving techniques and analytical difficulty to understand and report on product and experience performance against KPIs/KRIs.

• Researches and identifies industry procedures and trends to increase effectiveness of Digital or Technology products.

• Maintains and applies developing knowledge of the Business, Technology, UX, and meaningful experiences and processes, and an academic understanding of Product Management.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.

• 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.

• Experience developing presentations to communicate complex concepts to a diverse audience.

• Knowledge of Agile Methodology.

What sets you apart:

• 1-3 years’ experience of Mobile App development, creating new experiences across iOS and Android leading to exceptional end to end digital experiences.

• 1-3 years’ experience working across functions of product management, engineering, design, portfolio management, innovation, and analytics.

• Demonstrated ability to connect and influence cross-functional teams to achieve congruent outcomes. Experience driving alignment in matrixed organizations through communication and problem-solving.

• Hands-on experience using tools of Jira, Clarity, and Figma.

• Familiarity reviewing and actioning customer feedback as part of the product management lifecycle.

• Advanced degree or relevant industry certifications or professional development.

Compensation range: The salary range for this position is: $77,120 - $147,390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process fo