Aftermarket Administrator

Description

Carrier Process Equipment Group (CPEG) is a Louisville-based company with multiple businesses specializing in material handling and processing equipment. We are looking for the BEST employees in the industry to help us grow our business at Sly in Strongsville. 

We are currently hiring an Aftermarket Administrator. The Aftermarket Administrator is a highly proactive sales focused administrative professional capable of multi-tasking a heavy workload in the fast paced environment of the Aftermarket Sales Department. This position will be the first point of contact for the department and will provide outstanding customer service to our internal and external customers. The primary responsibility of the Aftermarket Administrator is to provide administrative and sales support for the Aftermarket Account Managers (AAM) and the Aftermarket Manager(AM). The Aftermarket Administrator (AA) will also perform other duties and projects for the Aftermarket Departments at the discretion of the Aftermarket Manager.

Schedule: Monday through Friday, 8 a.m. to 5 p.m. 

What you’ll do 

• Represent Sly professionally and pleasantly at all times.
• Answer incoming phone calls and direct to the appropriate AAM, follow up as needed.
• Create quotes for requests received by Sly equipment end users with direction from the Aftermarket Manager.
• Interact with vendors to obtain price quotes and delivery as needed by the AAMs or quotes personally working.
• Research order files, drawings and all other sources for needed information, part numbers, quantities etc.
• Follow up on department quotes as needed.
• Coordinate and send customer samples as needed.
• Coordinate relationship marketing programs including Constant Contact, mailings, postcards and any other marketing efforts as needed.
• Coordinate Aftermarket introduction program by creating spare list as needed for outgoing new equipment manuals, recording customers new equipment spare parts in Goldmine.
• Maintain Sly’s Aftermarket Department files system.
• Help AAM and AM identify new equipment opportunities and forward to appropriate RSM.
• Responsible for entering orders, expediting orders, shipment tracking, acquiring proof of deliveries, and coordination of export documentation and packaging as needed.
• Manage and update Aftermarket quote/order/tracking log spreadsheet. 
• Record aftermarket sales, new equipment sales and replacement part numbers in Goldmine.
• Interact with accounting department to coordinate freight claim issues, track and credit returned material, process credit card transactions, customer billing issues and issue customer credits. 
• Help AAM and AM maintain and update Goldmine Database including; entering new customers, gather and update all customer information (customer units, SIC codes, email addresses, W-9 and Tax disposition). 
• Maintain and update price books/sheets (electronic or otherwise) as directed by aftermarket manager.
• Generate, maintain, update and distribute department sales and other tracking reports or dashboard reports.
• Update and distribute meeting agendas and reports as directed.
• Answer incoming phone calls and provide excellent customer service.
• Special research projects as needed by AAM and AM.
• Check AAM and AM phone and emails messages when they are out of the office as needed.
• Respond to customer’s requests as needed and directed by the AAMs and AM.
• Answer incoming calls to Sly when the receptionist is on vacation or lunch if asked to do so.
• Accomplish assigned personal Entrepreneurial Operating System (EOS) “Rocks” & “Measurable”.

  Marginal or peripheral functions

• Advocate for corporate initiatives within Sly.
• Coordinate additional projects and duties as designated by Sly management.
• Take leadership role in Sly’s event planning committee.

Requirements

• Prior administrative support or equivalent experience.
• Able to assess priorities and work through scheduling demands and conflicts while maintaining composure and diplomacy at all times
• Extreme high attention to detail.
• Strong organizational and administrative skills.
• Ability to multitask in a dynamic fast paced work environment.
• Ability to thrive in the work environment while working as a team or as an individual.
• Constantly strives for accountability in self and others.
• Working knowledge of  Microsoft Word, Excel.
• Candidate must also demonstrate initiative, resourcefulness, and the ability to manage multiple assignments under tight deadlines.
• Strong language skills (written and verbal), with the ability to speak effectively both on the telephone and in person.
• St