Office Assistant - Outpatient

Overview

Outpatient Opioid Treatment Program (OTP)

 

Seeking: Office/Administrative Assistant 

 

Full Time Hours: Early morning hours offering a great work/life balance:

• Monday - Friday: 4:45 AM - 1:30 PM
• Saturday: 5:00 AM - 7:00 AM (rotating)

Our Benefits: 

• Semi-Annual Bonus Program
• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Early morning hours offering a great work/life balance
• Opportunity for growth that is second to none in the industry

Our Team:

Hamlet Comprehensive Treatment Center (CTC), located in Hamlet, NC, is part of Acadia Healthcare's Comprehensive Treatment Centers, the leading provider of medication-assisted treatment in the nation. Our mission is to provide full-circle care that includes a blend of therapies and the use of safe and effective medications. Our team is the front line of our fight against the opiate epidemic.

 

Your Job as an Office Assistant:

The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic.  Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

 

Job Responsibilities:

• Perform general administrative tasks assigned in accordance with the office procedures of the clinic.
• May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.
• Operate the front desk duties during peak hours or when primary staff in unavailable.
• Sort, organize and maintain office records.
• Assist with new patient enrollments as necessary.
• Assist with various insurance/billing reports as necessary.
• May assist with patient drug testing procedures; and,
• Perform other duties as assigned.

Qualifications

Your Education, Skills, and Qualifications:

• High School Diploma or GED equivalent is required

• Previous administrative experience in a healthcare setting is required; experience in a behavioral health or addiction recovery setting is highly preferred.

• Proficient in handling multi-line phones, patient scheduling, and front desk operations, with strong attention to detail and customer service skills.

• Comfortable working in an opioid treatment program (OTP) environment and interacting with patients in various stages of recovery with empathy, professionalism, and discretion.

Ideal Experience:

• Skilled in data entry, electronic health record (EHR) systems, word processing, billing support, and maintaining organized, accurate filing systems (both digital and paper).

• Familiarity with healthcare privacy and compliance standards, including HIPAA and 42 CFR Part 2, is strongly preferred.

• Demonstrated ability to multitask, prioritize, and work collaboratively with clinical and administrative teams to support smooth daily operations. 

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

 

 

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