Customer Service Representative - Land Rover Rockland

Overview

Land Rover Rockland is part of the fast-growing Group 1 Automotive, a leader in automotive retail, and we are looking to add a qualified Customer Service Representative to our team.

 

In addition to competitive pay, we offer our associates the following benefits:• Health, Dental, Vision, Life, and Disability insurance• 401(k) plan with company match• Paid Time-Off• Employee Stock Purchase Plan• Employee Vehicle Purchase Program• Professional work environment, with job training and advancement opportunities

 

Responsibilities:

• Handle inbound leads and appointments (phone, internet) and direct to appropriate contact
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals
• Work with sales department to develop sales strategies and techniques
• Loaner vehicle management
• Some office/accounting duties 
• Assist with meeting and greeting service customers promptly in a professional and courteous manner
• Engage with customers waiting for their vehicles in the customer lounge
• Act as a liaison between the service and sales department
• Oversee customer contact reports and make calls for follow-up
• Demonstrate behaviors consistent with the company’s vision, mission, and values in all interactions with customers, co-workers, and suppliers

 

Qualifications:

• High school diploma or equivalent
• Automotive experience preferred
• Great attitude with a high-energy personality
• Excellent customer service and interpersonal skills
• Professional appearance and work ethic
• Ability to work well in a process-driven environment
• Outstanding communication skills in both verbal and written forms
• Valid driver’s license

 

All applicants must pass pre-employment testing, which includes background checks, MVR, and drug testing, to qualify for employment.

 

Group 1 Automotive is a Fortune 300 company that offers a team environment, great benefits, and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect, now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

Group 1 Automotive is an Equal Employment Opportunity employer.