Contract Project Manager, Partner Services

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THE CHALLENGE 

We're looking for a Contract Project Manager, Partner Professional Services, who is customer-obsessed and driven to innovate as we build and transform how we engage and develop partners to deliver their own professional services around Pure’s technology. The right candidate is creative, not afraid to roll-up sleeves, and has demonstrated a drive to solve problems and innovate business processes. This individual will need to be self-motivated, highly organized, and to maintain utmost professionalism as they effectively bridge between internal and external organizations. With this career opportunity, you will leverage your skills and experience in project/program management to help recruit partners, manage program operations, analyze and communicate program KPIs,  and continuously improve program structure.  This individual contributor role will report into the Global Professional Services organization, part of the global Customer Experience organization comprising Technical Services, Professional Services, Customer Success, Portfolio and Pure PEAK. 

WHAT YOU WILL BE DOING 

• Service Specialization program administration, record keeping, tracking and reporting
• Manage recruitment, onboarding and development of Service Partners
• Drive program automation and systems development with related organizations, including  IT, channel operations, Global Delivery Operations, PEAK
• Ensure Partners stay compliant to Service Program requirements
• Serve as primary point of contact for account teams and partner organizations re program administration and Q&A
• Liaise with GPO, CX and PEAK teams on day to day program operations
• Assist with program strategy, promotion, education, publicity 

What You Bring To The Team

• BS degree or equivalent practical experience
• Minimum 5 years in project/program management
• Proven experience in developing and operating customer/partner relationships
• PMP certified is a strong plus
• Previous experience working in a technical support and/or customer support organization is a strong plus
• Ability to work independently, but also able to collaborate with others with a positive attitude, especially in a remote and global environment
• Experience leading complex programs of work with multiple stakeholders/partners using very strong program and project management skills
• Excellent verbal and written communication skills
• Ability to travel up to 30% when required
• A passion for professionalism, customer satisfaction and customer success
• Must be willing and able to work in an open office and team environment

The hourly pay range is: $35/h - $53/h. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.