CAR-T Cell Therapy Experience Lead-Central

CAR-T Cell Therapy Experience Lead

IQVIA, in partnership with Janssen Biotech, Inc. is recruiting for a CAR-T Cell Therapy Experience Lead (CTEL) based in the Central portion of United States covering Illinois, Indiana, Kentucky, Michigan, with the majority of business focused in the Chicago area.

About Us

At Johnson & Johnson Innovative Medicine, what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.

Johnson & Johnson Innovative Medicine delivers on the promise of new treatments and ways to improve the lives of individuals with serious disease. Built upon a legacy of creative firsts, Johnson & Johnson Innovative Medicine pursues advancing patient care with immunology and oncology solutions. Please visit www.jnj.com for more information.

We are Johnson & Johnson Innovative Medicine. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

Johnson & Johnson Innovative Medicine is partnering with Legend Biotech USA Inc. to co-develop, manufacture, and commercialize CARVYKTI®, a chimeric antigen receptor (CAR) T-cell therapy for Multiple Myeloma. This new treatment paradigm for CAR-T Therapy requires specific skills and creates new resource needs for both the sites and Johnson & Johnson Innovative Medicine.

Job Description

At Johnson & Johnson Innovative Medicine, we are raising the bar on customer experience in the pharmaceutical industry. The CTEL team supports the activated treatment centers and the treatment center coordinators who care for cancer patients. We are deeply committed to providing them with exceptional customer experience, so they, in turn, are better positioned to treat the individuals in their care.

The CAR-T Cell Therapy Experience Lead is a member of this account management team, reporting to the Senior Manager, CAR-T Cell Therapy Experience Lead. The role will serve as the primary field-based point of contact for a portfolio of certified CARVYKTI® Treatment Centers.  In this role, you will work closely with treatment center stakeholders to improve operational efficiencies to maximize opportunities for the appropriate patients to access CARVYKTI. You will facilitate successful CARVYKTI® product utilization of the sites by advising them on order management, operations, and logistics. Additionally, you will drive growth at the site through promotional message delivery and through coordination of activities related to expansion of site capacity (e.g. satellite capabilities or outpatient clinics).  In this capacity, you will be the face of Johnson & Johnson Oncology CAR-T utilization to these sites and will be tasked with upholding the high standards of service to which we subscribe.

A Day in the  Life

For certified treatment centers, you will be the single point of contact for all items related to operations for their CARVYKTI® program. You will help advance their success with the CARVYKTI® therapy by triaging day-to-day logistics and issue resolution related to processes and by advising them on opportunities to enhance their operational effectiveness and efficiency, as well as providing them with operational education. You will work closely with a matrix team consisting of sales, order specialists, medical, field reimbursement, supply chain, manufacturing, etc.  

Detailed responsibilities include (but are not limited to):

• Successful site management. Serve as a lateral leader with multiple teams for operational account management, addressing site-specific issues and pursuing improvement opportunities for CARVYKTI® order management/logistics, including opportunities for site expansion (e.g. satellite apheresis). Drive CARVYKTI growth by conveying clinical efficacy and safety information, along with commercial operations messages.
• Expert guidance. Serve as your assigned sites’ subject matter expert for CAR-T operations and logistics, providing counsel on topics rnaging from CARVYKTI technology utilization to process optimization.
• Cross-functional collaboration. Applying a patient centric approach, effectively align cross functional partners through regular participation in matrix calls with alliance partner stakeholders to bring the best possible outcomes for patients and customers. These cross-functional partners include demand generating teams, institutional business partners, field reimbursement colleagues, clinical nurse educators and more.
• Site education. Facilitate education engagements aimed ongoing improving, CAR-T operations/logistics and CARVYKTI® order management systems. Also provide educational content on Out-of-Spec ge