Distribution Center 2nd Shift Supervisor

We are the champions of childhood Hanna Andersson is a Portland, Oregon-based premier kids and baby clothing brand. Our clothes are made to play, made to last, and designed to let kids be kids. We have core commitments to design, quality, and sustainability, and we believe in helping families create meaningful everyday moments. These principles guide the Hanna Way, and lead to an experience authentically different from other children’s brands.
We cultivate our unique brand by hiring team members who believe in these values, own a customer service mindset, and who are innovative, results-oriented, and comfortable working in a collaborative and growth-driven work environment. We all share in our brand’s success, and we actively encourage our team members to maintain a healthy balance in their daily lives.
Distribution Center (DC) Supervisor plays a key role in ensuring our customers receive an accurate, timely delivery of their orders. Specifically, DC Supervisors oversee and coordinate all associates, tasks / assignments to prepare and process both the systemic and physical aspects of our merchandise according to Hanna procedures while meeting specific production, accuracy, and safety standards. This role manages our Hannas on the DC floor to provide proper workflow and is responsible for staffing, scheduling, timekeeping, safety, engagement, coaching and training. The DC Supervisor is to ensure departmental service goals are met, while fostering an engaging and supportive environment, all while rotating Hannas through functions within the warehouse to meet fluctuations in volume and business needs.

Responsibilities

• The performance of the duties outlined below must be carried out within the mission of the Company: to become the preferred supplier of children’s clothing and pajamas. In pursuit of this mission, Hanna will endeavor to provide superior product quality and superior customer service at a competitive price.
• Directly supervise up to 45 Hanna Handlers and seasonal staff during peak.
• Responsible for training, planning, assigning, and directing Hanna Handlers daily work.
• Observe and correct issues on the floor. Coach, support, and engage with teams as necessary.
• Ensure standard procedures are followed correctly, and that production standards/business goals are met.
• Aptitude and ability to learn and perform any processing function within the distribution center, and to be considered SME of your home function.
• Canvass for, develop and implement process improvement ideas, for both self and teams.
• Maintain an elevated level of communication with the DC Leadership team of shift-to-shift events.
• Provide a communication link between all areas to maintain optimum service levels.
• Identify productivity and accuracy issues and help to remedy them.
• Identify and make recommendations on safety issues. Support the DC in driving safety culture/rules to further our goal of 0 accidents.
• Encourage the reporting of / correcting near misses, provide detailed and timely reporting, route cause and mediation for working safely and improving safety and other Hanna processes.
• Builds rapport quickly with Hannas through attentive listening and excellent interpersonal skills.
• Resolve all distribution issues in a timely manner.
• Set-up monitor and complete re-work projects efficiently and effectively.
• Always ensure building security and responsibility for transitioning at shift end.
• Plan for future success through engaging with team, supporting site-based incentives, and cross-training your Hannas to prepare them for their desired succession plan(s).
• Prepare and deliver performance reviews as needed and ensure you provide each Hanna with opportunity to rotate through measured functions within the DC.
• Create and update Job Aides and other procedures to assure merchandise quality and consistency to our customers.
• Communicate with vendors and trucking companies to schedule pickups or deliveries.
• Ensure accurate and timely reporting to be consistent with key performance indicators.
• Ensure fair and consistent application of policy across all shifts and Hanna employees.

What You'll Bring

• Ability to collaborate and make decisions in fast paced situations.
• Ability to set up and monitor projects, while managing and measuring work.
• Ability to understand and document workflow and process flow.
• A commitment to adapting and developing associates to help upskill and realize their goals.
• A commitment to superior customer service.
• Proven ability to effectively lead people including demonstrated coaching and mentoring skills.
• Great written and verbal communication and interpersonal skills.
• Ability to maintain discretion and confidentiality when