Senior Endpoint Support Technician

Company

Cox Automotive - USA

Job Family Group

Information Technology

Job Profile

Sr Endpoint Support Technician

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Hourly base pay rate is $28.65 - $42.98/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Executive Senior Endpoint Support Technician is responsible for developing, deploying and supporting technical and business systems and applications. This is a highly technical position that provides second and third level primary desktop support to the Cox Automotive Executive Team and support staff on a 24x7x365 basis with partnering support availability.

To be successful in this position, one must be responsible for responding to support issues in a timely manner, delivering stellar deskside support, communicating issue status to internal customers, management and internal support teams, troubleshooting and resolving issues within SLA, as well as effectively serving as primary point of contact for specific departmental project efforts and escalation needs.

What You’ll Do  

• Act as the main contact for Cox Automotive Executive Team support.

• Handle Tier 2-3 support issues, including troubleshooting, escalations, and resolutions.

• Resolve technical problems through defined processes and internal tools.

• Collaborate with customers and internal teams to address and resolve issues.

• Oversee ticket management and ensure compliance with SLAs.

• Assess team performance and support documentation with Desktop Support management.

• Conduct internal training and potentially guide Support Analysts.

• Travel for offsite support as needed.

• Install, configure, and troubleshoot enterprise and third-party applications; support Dell, Apple, and mobile hardware.

Who You Are  

•  High School Diploma/GED and 5 years’ experience in a related field. The right candidate  could also have a different combination, such as any level degree/certification beyond a HS 
  diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a  related field

• MCTS or A+ desktop certification preferred.

• Expertise in hardware/software support, deployment, and enterprise applications.

• Experience with Active Directory, Group Policy, Windows, and macOS.

• Strong support skills for Microsoft Office, iOS, and Android devices.

• Excellent communication and customer service skills.

• Ability to work in a team with shifting priorities and flexible hours.

• Experience in providing technical guidance and process improvements.

• Professional demeanor and ability to handle confidential information.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, C