IT Operations Manager 1(Distributed Operating Systems)
U.S. BankAbout the role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Responsibilities
Lead and oversee 24x7 IT Operations activities across a complex, multi-platform enterprise environment, ensuring the availability, stability, and performance of critical technology systems.
Manage, monitor, support, and maintain enterprise infrastructure, production services, batch operations, application support, and operational processes to meet established service levels.
Direct and develop IT Operations staff by providing leadership, coaching, performance management, scheduling, and day-to-day operational guidance to achieve departmental and organizational goals.
Drive incident, problem, change, and service management processes to minimize operational risk, reduce downtime, and improve service reliability.
Plan and manage shift operations to deliver effective and efficient technology services that support business objectives and customer expectations.
Demonstrate a strong sense of urgency and accountability while leading teams in a fast-paced, mission-critical environment requiring continuous operational support.
Partner with technology, business, and infrastructure teams to understand evolving business needs, prioritize support requirements, and implement operational improvements.
Manage workforce activities including employee relations, performance reviews, work assignments, time approvals, vacation scheduling, succession planning, and talent development.
Monitor operational metrics, service level agreements (SLAs), system performance, and capacity trends to identify opportunities for continuous improvement and automation.
Assist in planning, forecasting, and managing small to moderate operational and project budgets while ensuring adh
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