Children's Health Emergency Management and Business Continuity Manager

Job Description:

The Emergency Management & Business Continuity Manager is responsible for ensuring preparedness for all types of internal and external disasters, as well as maintaining business continuity within specific markets or areas. This role involves coordinating disaster preparedness and business continuity efforts, educating staff, and ensuring compliance with regulatory requirements. The manager will act as a resource for emergency planning and business continuity, liaise with federal, state, and local committees, and oversee the emergency management and business continuity budget and training programs in their market.

Essential Functions

• Lead coordinators within your area/market to deliver department goals, objectives, and strategies in alignment with enterprise standards.
• Develop, maintain, and coordinate the market’s Emergency Management and Business Continuity (EMBC) programs to ensure preparedness for various emergencies and uninterrupted operations, ensuring compliance with federal, state, and Joint Commission regulatory requirements.
• Oversee the development, implementation, and regular review of standardized response plans, including the Emergency Operations Plan (EOP) and procedures, while ensuring interoperability across the region and enterprise.
• Lead the implementation of the enterprise business continuity strategy within the market, developing long-term strategic plans to maintain or restore critical business processes.
• Serve as a resource for care site administration and department leaders in developing and implementing disaster plans and business continuity strategies, collaborating with business partners to ensure disaster recovery plans are consistent with system business continuity plans.
• Develop and implement educational and training strategies, following the regional multi-year training and exercise program. Support EMBC activities and ensure staff are educated on the Emergency Management Plan and Business Continuity plans.
• Coordinate and oversee EMBC exercise activities, conducting joint risk assessments and annual program reviews, supporting activations of the Emergency Operations Plan and Incident Command within your market.
• Develop After Action Reports and Improvement Plans following activations.
• Review and update EMBC-related policies, procedures, and protocols regularly, ensuring consistency with regional and enterprise standards.
• Act as a liaison with key external partners, including local, state, and federal agencies, coordinating emergency management and business continuity activities.
• Provides support for Incident Command activations. May staff or support incident command roles during planned events and Incident Command activations at the local and regional levels. May be required to participate in regular on-call shifts within the department and must be able to work on short notice (including nights, weekends, and holidays) when incidents occur.

Skills

• In-depth knowledge of Joint Commission standards related to Emergency Management and Business Continuity.
• Strong planning and program development abilities.
• Excellent verbal and written communication skills.
• Proficiency in training, facilitating, and managing large groups.
• Comprehensive understanding of the Incident Command System and business continuity planning.
• Knowledge of the four phases of emergency management: mitigation, preparedness, response, and recovery.
• Ability to develop and implement policies, procedures, and protocols.
• Budget management and grant writing skills.
• Ability to act as a consultant and resource for administration and department managers.

Qualifications

• Three years of previous Emergency Management or Business Continuity experience required.
• Previous Incident management experience (any position) required.
• Completion of the FEMA Professional Development Series or within one year of hire. 
• Completion of Homeland Security Exercise and Evaluation Program (HSEEP) or within one year of hire. 
• Previous Emergency Management or Business Continuity experience (one to three years preferred) 
• Bachelor’s or master’s degree preferred.  
• Emergency Management professional certification (Certified Emergency Manager (CEM) or Certified Hospital Emergency Professional (CHEP), etc.) preferred. 
• Healthcare Business Continuity Certification (Adaptive Business Continuity Preferred) preferred. 
• Current or previous healthcare provider training (EMT, Paramedic, RN, etc.) preferred. 
• Strong preference for healthcare operations experiences collaborating with clinical areas, supporting clinical strategies, implementing operational efforts, and measuring outcomes.

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