Head of Enterprise Issues Management

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Head of Enterprise Issues Management reports directly to the enterprise Chief Control Officer (CCO).  This is a critical Senior Leadership role within the 1LOD that will be responsible for the implementation and overall issues management program for the firm.  This will include, but not limited to, support consistent issue remediation across all aspects of the issues management lifecycle; establishing root cause, credible and actionable remediation plane and on-time sustainable remediation, enabling successful issue validation and risk mitigation.  Additionally, establishing oversight and thematic reporting on the enterprise issue population.

The ideal candidate will have 15+ years of proven leadership experience working in a fast paced delivery environment, coupled with Subject Matter Expert (SME) knowledge of all aspects of Issues Management, both from a theoretical perspective and an experienced practitioner, respectively.  The priority will be to establish a centralized team and processes to drive consistency and enterprise thematic.

Communication skills will be mission critical [verbal and written] as the role will support liaising with key stakeholders and collaborating with senior business leaders on key initiatives.  This is a newly created function and role, which will require self-starting abilities and a proven track record of delivery and execution in a fast paced global environment.

Major Duties:

Establishment of a centralized enterprise issues management team [capabilities] driving consistent issues management practices and enable a learning organization across all business and functions.

Co-facilitate with the CCO Senior Executive open Control Issue Panel review meetings and other senior forums ultimately reporting up to the Board and Regulators.

Establish and maintain Issues Management Procedures inclusive of control identification to support consistent application of the Issues Management Standard across the organization.

​

Establish and maintain Job Aids, Guidance Documents and Training content to support practical application of the Issues Management Standard across the organization ​

​

Perform thematic read-across to identify enterprise trends and opportunities, formulating remediation plans and ownership to address.

Promote and establish a self-identification proactive issue culture across the firm.

​​

Collaborate with the second line of defense to establish metrics to monitor and report on the enterprise Issue population and identify Issue trends and themes and deliver Issues Management status and thematic reporting to relevant committees and groups ​

​

Knowledge, Skills & Experience Required:

• 15+ years direct Senior Leadership roles and experience/expertise in a COO or Internal Audit related role.
• Proven GSIB experience, and or, equivalent experience at a multi-national Financial Institution or consulting firm
• Experience with Service Now highly recommended
• Deep technical knowledge of internal controls interworking’s, preferable COSO
• Ability to set standards and drive excellence within a team.
• Critical thinker with superior problem solving abilities who is able to organize and manage people and resources to effectively prioritize issues and respond to senior management, Boards and key stakeholders
• Strong communication written/oral skills, ability to communicate complex topics in a simple and concise manner
• Ability to engage a diverse set of stakeholders, build long-term relationships, and create a collaborative and approachable environment
• Ability to think strategically, execute with precision and prioritize in a fast-paced environment.
• Bachelor’s degree in business administration, management, or a related field. An MBA, or related advanced credentials preferred.

This job description provides a general guide to the duties and responsibilities of the role and is not an exhaustive list of all duties and responsibilities.

Salary Range:

$171,700 - 300,500 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehen