Senior Director of Technical Services

Senior Director of Technical Services

Travel Required:  50 - 75%

WHO YOU ARE:

We are seeking a strategic and experienced Senior Director of Technical Services to spearhead our Technical Services team with a focus on safety, food safety, efficiency, and innovation. In this critical role, you will oversee sanitation programs, ensure regulatory compliance, and drive continuous improvement to maintain the highest industry standards. If you are a results-focused leader with a passion for excellence in sanitation, food safety and safety, we invite you to apply and make a lasting impact on our organization!

WHO WE ARE:

• Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
• Over 10,000 dedicated team members across North America.
• Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
• Over 50+ years of experience in creating long-lasting partnerships.

OUR MISSION:

We protect the food supply by eliminating risks so families everywhere can eat without fear.

• Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.?

• Deliver On Our Promises?: We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.?

• Win as a Team?: We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.?

• Advance a Safer Future?: We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.?

WHAT YOU WILL DO:

The Senior Director of Technical Services will guide the Technical Services team in supporting customer accounts while partnering with internal teams on all matters related to food safety and overall safety. Job duties include:

 Leadership and Team Management:

• Manage a team of Technical Services Managers overseeing food safety and safety programs across North American locations.
• Coach, develop, and set clear performance expectations and goals for the team.
• Foster collaboration with Safety, Food Safety, and Operations teams to ensure alignment and program effectiveness.

Program Oversight and Compliance

• Oversee the development, implementation, and continuous improvement of safety and food safety policies, procedures, and documentation.
• Ensure compliance with all internal standards, customer requirements, third-party audits, and regulatory agencies including EEOC, OSHA, FDA, Homeland Security, EPA, and USDA.
• Manage regulatory and corporate program implementation across all divisions.

Strategic Planning and Risk Management

• Develop and implement strategies to identify and mitigate safety and food safety risks.
• Protect food safety by ensuring effective protocols are in place and consistently followed.
• Review and use Key Performance Indicators ("KPI") to improve safety and food safety performance.

Communication and Stakeholder Engagement

• Communicate clearly and professionally, tailoring messages to appropriate audiences.
• Support company leadership teams in achieving safety and food safety objectives.
• Build strong relationships with customers at both the corporate and plant management levels to establish trust and credibility while enabling effective partnerships.
• Build and maintain strong relationships with academic institutions, industry experts, and associations to stay current on trends and best practices.

Innovation and Continuous Improvement

• Monitor emerging regulations, technologies, and industry trends to drive innovation and ensure ongoing compliance.
• Identify and resolve technical challenges and recommend process improvements.

Operational Support

• Coordinate cross-functional safety and food safety initiatives to support business growth.
• Manage multiple projects and deadlines effectively, ensuring service and performance standards are met.

Other special projects and duties as assigned.