Healthcare, Life Sciences and Strategic Initiatives GTM - Program and Solution Senior Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Overall, Role  

As the Healthcare & Life Sciences & Strategic Initiatives GTM - Program and Solution Senior Manager, you will lead solution strategy and activation for Healthcare & Life Sciences solutions, responsible for solution definition, solution design, solution delivery and scaling, and solution tracking. This role is crucial in ensuring that our Healthcare & Life Sciences solutions are successful.   

Key outcomes 

• Solution execution: Drive end-to-end solution success across the organization, with expertise in Healthcare & Life Sciences industry for solution development and operational rigor to execute  

• Program management: Drive cross-functional teams to align on and execute solution delivery 

• Strategic projects: Support strategic projects and planning for the GTM team, leveraging analytics to support analysis and recommendations  

Core Responsibilities  

Execute solution strategy and activate the solution (working cross functionally with Industry GTM, Industry Marketing, Product, Solution Consulting, Solution Sales, and other key stakeholders), including but not limited to:   

• Define the elements of a successful Industry solution and size of the prize, including addressable market, penetration, and flagship customers for key Healthcare and Life Sciences solutions 

• Oversee program delivery for technical solution design and product integrations, including timelines, dependencies, risks 

• Manage and support execution and deliverables of the solution, working closely with Industry GTM and other stakeholders, including: solution first-call-decks, solution storyboard and demo delivery, solution customer transformation stories, other critical solution collateral and enablement content  

• Manage and support scaling of solutions across the org, including:  support successful solution enablement in the field, support solution scaling with partners, support to ensure global alignment for sales and solution plays  

• Track and measure solution success   

Support strategic projects across GTM strategy & insights for the Industry GTM team   

• Support business performance reviews and related annual, quarterly, and ad-hoc analytics and reporting  

• Support projects on delivering insights and intelligence to the leaders and teams  

• Develop compelling recommendations, communicated in high-quality output & growth results  

Program manage across the team and work cross-functionally to structure initiatives and drive actionable results: 

• Develop program scope and objectives, actively manage roadblocks and risks, and deliver on business outcomes 

• Orchestrate program execution, coordinate resources and deliverables across multiple workstreams and manage cross functional stakeholder 

• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business  

• Provide regular updates on the program to senior management stakeholders  

Qualifications

Candidate Experience: 

• 12+ years of overall work experience, with 8+ preferably in management consulting, tech strategy, strategy and operations function, or similar, focused on Healthcare & Life Sciences 

• Extensive experience in the Healthcare & Life Sciences Industry and business solutions where you have designed and executed solutions that have innovated the industry  

• Past experience in strategic analyses, data modeling, and executive storytelling  

• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions   

• High energy, disciplined execution and prioritization skills, and willingness to do whatever it takes to deliver results